We are a reputed multinational technology consulting and services company focused on core business applications, banking solutions, digital technologies and data analytics. We are focused on building consulting and delivery capabilities around leading global technologies. We draw on our specialized functional, technical and industry experts and our data scientists to design methodologies, optimize processes and infuse global know-how into each unique engagement.

IT Support Technician (L1)

Views: 69 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 5 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 19, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Communication Troubleshooting Ticketing Technical Support

Other Specification

Requirements

Minimum 2 years of experience supporting laptops, printers, servers, and Wi-Fi systems.
Familiarity with Windows and macOS network settings, including IP and DNS configuration.
Experience working with backup, disaster recovery, and virtual machine management.
Strong troubleshooting and communication skills.
Ability to document issues and resolutions clearly in a ticketing system.

Job Description

We are seeking a skilled and proactive IT Support Technician (L1) to join our growing team. If you are passionate about providing top-notch technical support and eager to solve challenges related to laptops, PCs, servers, Wi-Fi, and network connectivity, we encourage you to apply!

Job Responsibilities

Deliver first-level support for network-related issues on PCs, laptops, printers, and servers.
Troubleshoot and resolve basic server, printer, laptop, and network problems.
Assist users with Wi-Fi setup, network configuration, and driver installations.
Resolve connectivity issues such as slow speeds, disconnections, and authentication failures.
Implement backup and disaster recovery solutions for virtual machines.
Manage virtual machine snapshots, cloning, and migration operations.
Work with Windows Server and Linux-based virtual machines.
Apply system patches and updates to ensure security.
Maintain accurate documentation of system configurations, procedures, and support cases.
Coordinate escalations with higher-level network/system teams (L2/L3) as necessary.
Educate end-users on basic network troubleshooting techniques.