A Leading Multinational I.T Company

IT Support Technician (L1)

Views: 1977|Published on: Nov 14, 2025

IT & Telecommunication

Mid Level

Full Time

Vacancy: 5

Kathmandu|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are seeking a skilled and proactive IT Support Technician (L1) to join our growing team. If you are passionate about providing top-notch technical support and eager to solve challenges related to laptops, PCs, servers, Wi-Fi, and network connectivity, we encourage you to apply!

Job Responsibilities

Deliver first-level support for network-related issues on PCs, laptops, printers, and servers.
Troubleshoot and resolve basic server, printer, laptop, and network problems.
Assist users with Wi-Fi setup, network configuration, and driver installations.
Resolve connectivity issues such as slow speeds, disconnections, and authentication failures.
Implement backup and disaster recovery solutions for virtual machines.
Manage virtual machine snapshots, cloning, and migration operations.
Work with Windows Server and Linux-based virtual machines.
Apply system patches and updates to ensure security.
Maintain accurate documentation of system configurations, procedures, and support cases.
Coordinate escalations with higher-level network/system teams (L2/L3) as necessary.
Educate end-users on basic network troubleshooting techniques.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Requirements

Minimum 2 years of experience supporting laptops, printers, servers, and Wi-Fi systems.
Familiarity with Windows and macOS network settings, including IP and DNS configuration.
Experience working with backup, disaster recovery, and virtual machine management.
Strong troubleshooting and communication skills.
Ability to document issues and resolutions clearly in a ticketing system.

Skills Required

Required skills for this job

Communication

Troubleshooting

Ticketing

Technical Support

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Nov 19, 2025

About the organization

A Leading Multinational I.T Company

We are a reputed multinational technology consulting and services company focused on core business applications, banking solutions, digital technologies and data analytics. We are focused on building consulting and delivery capabilities around leading global technologies. We draw on our specialized functional, technical and industry experts and our data scientists to design methodologies, optimize processes and infuse global know-how into each unique engagement.

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