The British College
Education - School & Colleges

Founded in 2011, The British College offers world-class education for aspiring students in Nepal to gain internationally-recognised qualifications from their two partner British Universities: the University of the West of England (UWE) and Leeds Beckett University (LBU).

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current job market, and enhance the employability of each and every student.

Our aim is to provide students with a global learning experience and worldwide opportunities. We are further defined by our local-to-global approach in the provision of our degrees and courses which are staffed by tutors and administrative personnel from the UK and Nepal. In this way, the College provides premium education that compels students and staff to be globally-minded - a notion which is further encouraged by the multinational companies involved in our student exchange programmes and internships.

We also believe that supporting and interacting with the local community is an integral part of student life, and we are committed to achieving excellence in our research and upholding the highest standards of integrity.

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current …

IT Support Technician

Views: 504 | Apply Before: 1 week, 5 days from now

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Trade Tower, Thapathali
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Aug. 30, 2025 23:55 (1 week, 5 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	Training and Development Management Troubleshooting System Maintenance Documentation Technical Support

Job Description

The IT Support Technician is responsible for providing technical support, maintenance, and troubleshooting for computer systems, printers, and related peripherals. This role ensures optimal performance and operation of IT equipment and assists in software and hardware updates and configuration. The IT Support Technician will also document processes, manage help desk requests, and ensure availability of necessary stock of IT supplies.

Key Responsibilities:

1. Technical Support and Troubleshooting

Provide basic troubleshooting, repair, and replacement of computer equipment, including cables and accessories.
Diagnose and resolve hardware and software issues on personal computers and peripherals.
Offer technical assistance and respond to help desk support requests promptly.

2. Printer Maintenance

Perform routine maintenance and troubleshooting for company printers,including cartridge changes and printer installations.
Manage printer sharing across the company network and ensure printer functionality.

3. System Maintenance and Configuration

Assist in the setup, configuration, and upgrade of desktop computers,peripherals, and software.
Add or update workstations for office staff and assign appropriate security levels.
Conduct routine PC maintenance and software updates to maintain performance efficiency.

4. Documentation and Knowledge Base

Prepare and maintain Knowledge Base documents as required for troubleshooting procedures and IT processes.
Document and supervise help desk support requests and resolutions.

5. Stock and Equipment Management

Send equipment quotations to the Operations department when necessary.
Maintain and manage stock levels of IT supplies, ensuring availability for replacements and upgrades.

6. Collaboration and Training

Provide technical assistance and training to office staff as needed.
Collaborate with team members on software and hardware upgrade projects and share best practices.

Disclaimers: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be a comprehensive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove.