COTIVITI NEPAL

IT Support Specialist

COTIVITI NEPAL

IT Support Specialist

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital engineering excellence.

We have robust tools, processes and approaches that leverage the latest technologies and are tested over time. By leveraging our intellectual property and deep industry knowledge, combined with a culture that encourages and rewards creative thinking, experimentation and risk taking, we are able to deliver truly innovative solutions that meet our clients’ evolving needs. We are constantly innovating across various domains and industries with our deep industry expertise and innovation. From Healthcare to Telecom, Media & Entertainment to Banking, we are dedicated to making an impact in each sector.

People

Our talented team is the driving force behind our wide range of service offerings from application services to digital engineering to cloud services to data analytics and intelligent automation.

Our team delivers top-notch services under each broader category, including application development & maintenance, quality engineering & assurance, application modernization, digital transformation, security integration & management, cloud transformation & management, data migration & modernization and systems integration.

At Infinite Nepal, our proud team of 600 + software engineers are involved in the design, development, testing and maintenance of impressive lineup of trend-setting healthcare informatics solutions. Besides that, our talented people sort and analyze voluminous data to help clients in decision analytics.  

We believe our success largely depends on our people. When an individuals join us, they come with a dream to achieve big and build a lasting career with us. We aim to create a working environment where our people can progress toward their optimum potential. We provide cutting edge technologies, high-value technical and soft skills training, conference participation, coaching, mentoring and periodic review mechanisms.  We regularly have vacancies in areas like Software Development, Database Administration, DevOps, Software Testing, Systems Management, Network Management, and Project Management. We are an equal opportunity employer.

We offer:

Competitive Pay, Vibrant team culture, sponsored Lunch or dinner, Shuttle Service, Medical Coverage, Group Accident Insurance, Work study sponsorship, Festival Allowance, Team outings, Fitness/Sports/Hiking, Events Celebrations, Paid Time Off, SSF, Training and Development, Community Service Opportunities

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital …

IT Support Specialist

Views: 3772 | This job is expired 3 years, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 10, 2021 23:55 (3 years, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Professional Skill Required : Organizational Multitasking Communication MS Office Suite
Other Specification

Education, Skills and Experience

  • Bachelor’s degree with focus in Information Technology 
  • Possession of organization skills, good verbal and written communication skills, and a commitment to customer service are vital to this role.
  • Working knowledge of Windows Active Directory.
  • Ability to document processes and procedures for a variety of audiences. 
  • Working knowledge of desktop operating systems such as Windows (MS office) and Mac.
  • Working knowledge of desktop and laptop hardware components.
  • Working knowledge of Remote Working / Mobile Computing.
  • Working knowledge of Networking (WAN & LAN) topology and protocols.
  • Minimum experience required in handling, organizing, tracking, and reporting on user support incidents and requests. 
  • Preferable Areas of knowledge include: Active Directory, Exchange, Terminal Server Environment, Mobile Device Management, Working knowledge in Service-Now, VPN, RSA, SCCM, Citrix Xen Desktop, Smartphones and tablets.


Job Description

IT Support Specialist is responsible for handling first line IT support for internal users and external customers. The primary focus of the Specialist, Service Desk is the rapid and accurate resolution of user issues via desk-side support, phone, email, and direct interaction with the end user community. 

Key Responsibilities

  • Provides consistent, first-line support for end users seeking assistance with IT and Business service issues via phone, email and chat.
  • Provide timely resolution for incidents or escalation on behalf of customer to appropriate personnel, and provides incident status updates to management and end-users.
  • Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
  • Analyze technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues. 
  • Monitor, troubleshoot and resolve tickets in assigned queues. 
  • Create accurate ticket documentation for all user interactions.
  • Available for escalation of routine support tasks. 
  • Installation and upgrade (maintain standards) of software as required by the users through Deployment tool.
  • Create and update knowledgebase articles to ensure quality documentation exists for the support process. Mentoring and supporting other team members. 


This job has expired.

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