Stellar Staffing

BPO / Call Center / ITES

IT Support Officer - Onsite

Views: 102|Published on: Nov 13, 2026|

IT & Telecommunication

Entry Level

Full Time

Vacancy: 1

Dhapasi Marg|

Experience: More than 1 year|

Not Disclosed

Job Summary

The ideal candidate will have 1-3 years of experience in IT support, strong problem-solving skills, and a customer-focused mindset
Responsibilities include providing first-level IT support, administering Microsoft 365, and maintaining IT documentation
The role offers a fair compensation package, medical insurance, and opportunities for growth in a supportive team environment

Job Description

Roles and responsibilities of this job

Stellar Staffing is a premier outsourcing partner specialising in seamless and efficient support services for Australian mortgage brokers. We are committed to delivering exceptional service through skilled people, innovative technology, and a culture of continuous improvement.

Role Description

We are seeking a motivated and dependable IT Support Officer - Onsite to join our growing team. Reporting to the IT Manager, this role is responsible for providing first-level technical support, assisting with the maintenance of IT systems and infrastructure, and ensuring staff have reliable and secure technology to perform their roles effectively.

This is an excellent opportunity for an IT professional looking to develop their technical skills and gain hands-on experience across hardware, software, networking, user support, and cybersecurity. The ideal candidate will have strong problem-solving skills, excellent communication abilities, a customer-focused mindset, and a proactive approach to learning and continuous improvement.

Key Responsibilities:

Provide first-level IT support for hardware, software, and technical issues
Administer Microsoft 365, including user account management, password resets, and MFA support
Configure and deploy laptops, monitors, peripherals, email accounts, and business applications
Support staff onboarding and offboarding processes
Manage access to business systems, collaboration platforms, shared drives, and password management tools
Maintain accurate IT documentation and support records
Deliver basic IT training and support to employees
Assist with business continuity testing, hardware audits, and continuous improvement initiatives
Participate in IT projects and infrastructure enhancements

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

What We're Looking For

Experience of 1-3 years in an IT support, helpdesk, or desktop support role
Strong experienced of Windows operating systems and Microsoft 365
Understanding of common computer hardware and troubleshooting techniques
Customer-focused mindset with a willingness to help others
Basic understanding of cybersecurity best practices
Excellent problem-solving skills
Working-level verbal and written communication skills, with the ability to communicate technical information clearly to non-technical users.

Desirable – Nice to have though not required

Holding one or more of the following is an advantage:

MS-900: Microsoft 365 Fundamentals
MD-102: Endpoint Administrator Associate
SC-900 or AZ-900
CompTIA Security+
ISC² Certified in Cybersecurity (CC)
Equivalent Microsoft, cybersecurity, or IT support certifications
Exposure to Microsoft Intune, Microsoft Entra ID, and endpoint management technologies
Exposure to cybersecurity, data protection, and information security best practices

How Different Are We from Others?

A. We invest in your Growth

Continuous learning sessions
Company-sponsored courses

B. People First Culture

We foster a safe, collaborative, and high-performance environment where everyone lifts each other up

C. Clear Career Paths

We are young, we are growing, with lots of opportunities for growth and development

D. We Are Here to Stay!

We’re registered, compliant, and here to stay

What we offer:

A fair, market rate compensation +SSF
Medical Insurance: for eligible staff
Paid leaves
Festival allowance and profit bonuses
Annual performance review
A supportive, high-performing team culture
Opportunity to work directly with Australian stakeholders
Global career experience without leaving Nepal
We only work 5 days a week
Work hours: 6:00 AM – 2:00 PM
Monthly MVP recognition: Shine in your role and be rewarded for your outstanding contributions.
Referral bonus for recommending successful candidates
Don’t worry about meals: We provide wholesome, healthy, home - cooked breakfast and lunch!

If you're passionate about technology, enjoy solving problems, and want to build your career in IT Support, we'd love to hear from you!

Skills Required

Required skills for this job

Communication

Troubleshooting

Documentation

Problem-Solving Skills

Cyber Security

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 28, 2026

About the organization

Stellar Staffing

BPO / Call Center / ITES

KMC -3, Dhapasi Marg, Basbari Kathmandu

Stellar Staffing is a leading outsourcing partner specializing in comprehensive support for Australian mortgage brokers. Based in Nepal, our credit-trained team expertly manages the entire loan application process—from document preparation and submission to liaising with financial institutions and post-settlement follow-up.

We’re proud of our supportive, collaborative, and high-performance team culture. You’ll be part of a community of professionals who are passionate about learning, sharing knowledge, and delivering outstanding service. Your work will help Australian clients move closer to their dream homes, making a real impact while growing your global skills and career right here in Nepal!