Centrix
BPO / Call Center / ITES

Centrix is a an outsourced BPO serving international clients around the world. Our primary industry is focused on payment processing and financial services.

Centrix Nepal, the sister company of Centrix Contact Systems, is a leading provider of advanced ISO services to sales organizations of all sizes. As part of a global brand with a strong presence in Seattle, Washington, we bring the same commitment to excellence and innovation to our operations in Nepal.

Our range of services includes B2B appointment calling, custom call center build-outs, and recruitment solutions tailored to your needs. We prioritize client success with efficient, cost-effective solutions powered by cutting-edge technology.

Our experienced team is dedicated to delivering exceptional results, ensuring the highest quality service and support for your business. Partner with us to experience the Centrix difference and drive your business forward.

Centrix is a an outsourced BPO serving international clients around the world. Our primary industry is focused on payment processing and financial services.

IT Support Officer

Views: 1931 | This job is expired 3 years, 4 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bansbari Road, Kathmandu, Nepal
Offered Salary	:	NRs. 20,000 - 30,000 Monthly
Apply Before(Deadline)	:	Dec. 17, 2021 23:55 (3 years, 4 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Counseling Persuasive Telesales Telephonic English Customer Service Telemarketing

Other Specification

Preferably Bachelors In Computer Science
MCSE / CCNA certification
Basic knowledge on routing / switching, tunnelling, security, MPLS
Experience / Knowledge in managing / supporting Cisco / Mikrotik, Firewalls
Good understanding of TCP/IP network protocols, IP Networking/ Management and troubleshooting skills
Experience or Good Knowledge on Load Balancers
Good understanding of TCP/IP protocols, VPN, SSL
Advance Knowledge on Switches, Routers, Firewalls & Access Point
VPN Technology

Job Description

Running regular checks on network and data security
Identifying and acting on opportunities to improve and update software and systems
Developing and implementing IT policy and best practice guides for the organization
Designing IT training programs and workshops for staff
Conducting regular system audits
Managing and supporting integration of the Core Banking system with other interconnected applications. (CBS Based on Empower/ Infinity)
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Managing and reporting on allocation of IT budget
Providing direction for IT team members
Identifying, researching, and resolving operational/functional problems for assigned systems
Escalating unresolved issues and/or seeks support from internal IT resources and/or third-party vendors
Maintaining internal database, emails systems, networks and operating systems effectively