Shikhar Organization Limited

E-Commerce/ E-Business

IT Support Assistant

Views: 3303|Published on: May 14, 2018

IT & Telecommunication

+5 more

Mid Level

Full Time

Vacancy: 3

Bhaktapur and Biratnagar|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Strategy & Planning

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Accurately document instances of hardware failure, repair, installation, and removal
Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
Support development and implementation of new computer projects and new hardware installations
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans

Acquisition & Deployment

Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase
Write technical specifications for purchase of PCs and related products
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Operational Management

Work with end users to identify and deliver required PC service levels
Liaise with, and provide training and support to, end users and staff on computer operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Monitor and test PC performance and provide PC performance statistics and reports
Construct, install, and test customized configurations based on various platforms and operating systems
If necessary, liaise with third-party support and PC equipment vendors
Provide guidance to junior members of the team if required

Salary & benefits: Will be offered as per the candidates’ experience and qualification. Salary is not a bar for deserving candidates.

Only shortlisted candidates will be called for the further selection processes. Suitable candidates are highly encouraged to apply.

TO APPLY:

Interested Candidates are requested to email us your detailed CV with Cover letter to [email protected]

OR,

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Formal Education & Certification

College diploma or university degree in the field of computer science and/or 5 years equivalent work experience

Knowledge & Experience

Excellent technical knowledge of network and PC hardware, including Microsoft platform
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with PC’s
Working technical knowledge of current network protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guide
Ability to conduct research into PC issues and products as required
Working knowledge of social media, design and web-based marketing

Personal Attributes

Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization’s goals and objectives.
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Strong customer-service orientation

Work Conditions

Frequent site visits
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals

Skills Required

Required skills for this job

Technical

Computer Hardware/Software

Troubleshooting & Maintenance

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: May 31, 2018

About the organization

Shikhar Organization Limited

E-Commerce/ E-Business

Maharajgunj, Kathmandu, Central Development Region, Nepal

Shikhar Organization is a Corporate House that contribute to a lot of sectors of Business including commodity items, Machinery, branded items, and many more Fast-Moving Consumer Goods (FMCG). The idea of the Shikhar organization is far-fetched. In other word, It’s not only a profit-making firm but a life making process.

Why Create a Profile?

Get Personalized Job Recommendations
Apply Faster with Saved Details
Showcase Your Skills to Top Employers

Stand out and boost your chances of getting hired!

Similar JobsPowered by Merojob AI

Shikhar Organization Limited

IT Support Assistant

About the organization

Shikhar Organization Limited

Why Create a Profile?

Similar JobsPowered by Merojob AI

Junior IT Support Engineer

IT Officer

Junior System Administrator

Software Support Engineer

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Shikhar Organization Limited

IT Support Assistant

About the organization

Shikhar Organization Limited

Shikhar Organization Limited

IT Support Assistant

About the organization

Shikhar Organization Limited

Why Create a Profile?

Similar JobsPowered by Merojob AI

Junior IT Support Engineer

IT Officer

Junior System Administrator

Software Support Engineer

Computer Engineer / Computer p...

FOR JOBSEEKER

FOR EMPLOYER

ABOUT US

CONTACT US

Shikhar Organization Limited

IT Support Assistant

About the organization

Shikhar Organization Limited