The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. S/He works with a team to coordinate support, project delivery, upgrades, and routine tasks.

Key Responsibilities 

• Plan and Maintain the office IT system and upgrades when required or as instructed by senior management.
• Provides support of computer hardware, software, printers, applications, operating systems, servers, and network devices.
• Ensures the monthly patching/Windows updates on Server and user computer.
• Performs regular backups of servers, user files, and network shared files.
• Performs software installations on company computers and configures applications as specified.
• Monitor IT resources such as Hardware, Software and LAN to ensure 100% utilization.
• Configures and maintains servers, routers, switches, wireless access points, security appliances, etc.
• Monitor Internet Connection on a regular basis and report to ISP whenever the internet is down.
• Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with company expectations. 
• Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
• Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents. 
• Demonstrates complete ownership of all incidents or service requests.  
• Responsible for tracking and progress of all incidents to conclusion
• Identifies and promotes technical and operational “best practices”. 
• Reviews and enforces company’s policies and standard operating procedures (SOPs)
• Advises management on everything IT (budget, procurement, strategy, project startup/closeout, vendor selection, project technologies, etc.). Attends meetings for these activities.
• Responsible for managing the Office Intranet and electronic filing system, updating the intranet along with VPN. 
• Report to senior level management on a regular basis or when a task needs to be escalated.
• Assist team to manage files and emails, on cloud-based systems and as well as on local servers. 
• Monitors and maintains proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training. 
• Manage the servers on premises and also in the cloud.
• Perform other tasks as assigned by senior level management.