Cedar Gate Services
Software Companies

Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 700+ professionals in our Sanepa office.

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our technology platform to lead its transformation.

Our Mission

We strive to be the most trusted and comprehensive technology platform to enable the healthcare industry’s success in value-based care.

For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our …

IT Engineer

Views: 5987 | This job is expired 1 year, 3 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur, Nepal
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jan. 29, 2024 23:55 (1 year, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years

Job Description

Cedar Gate Services is looking for an IT Engineer to work in the Infrastructure Department to provide rapid and useful technical assistance.

Job Summary

The IT Engineer will respond to inquiries regarding technical issues and resolve them. A competent IT Engineer must have good technical knowledge and the ability to communicate effectively to understand a problem and articulate its solution. The candidate must also demonstrate a customer-oriented approach and patience in handling challenging user interactions.

Job Responsibilities

Provide first-line technical support to end-users via tickets, email, or in-person interactions.
Utilize ticketing systems, such as JIRA, to log, track, and prioritize support requests.
Provide assistance to users seeking technical support for desktop and application-related issues.
Conduct troubleshooting processes and to identify the root cause through best practice diagnostic techniques, available data, research, and customer input.
Research and implement IT security and processes.
Develop familiarity with IT asset management systems to track and manage hardware and software inventory.
Develop and update processes and procedures, and effectively communicate technical materials and documentation.
Grant least privilege access to resources upon formal request from supervisors.
Undertake other duties and projects as assigned by management.
Automate the day-to-day Infrastructure IT tasks.

Job Specification

Bachelor’s Degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
Minimum 2 years of experience in MS Office 365 and Active Directory
Proven experience in an IT or technical support role
Strong knowledge of Windows, Linux, and Mac operating systems
Experience using ticketing systems, such as JIRA, for incident tracking and resolution.
Knowledge of IT asset management systems
Experience with monitoring and management tools such as Tanium, Absolute, and Observium is a plus.
Proficient in scripting and automation using Shell and Python
Basic knowledge of cloud providers (AWS, GCP, Azure, etc.)
Ability to multitask and problem-solve.
Sound English proficiency skills