NUMBER OF VACANCIES: 1 

LOCATION: Kathmandu, Nepal

SUPERVISOR: Information Technology (IT) Manager

The Information Technology (IT) Assistant is responsible for assisting the Information Technology (IT) Manager to establish flawless and secured network and internet service for SSBH. Likewise, S/he will be responsible for imaging computers and providing day-to-day general troubleshooting for staff laptops, computers and other IT equipment.

The position is based in Kathmandu, with 20% of time spent on field travel throughout the project’s operational area.  

KEY RESPONSIBILITIES AND ACTIVITIES:

Specific tasks include:

• Setting up new laptops for project computer users.
• Facilitating smooth operation of all IT and electronic systems, to include placement of routers, Meraki WiFi devices, network storage, network printers, CCTV camera and ensure the smooth operation of these devices.
• Providing on-call assistance to project staff as and when needed to resolve user’s computer issues.
• Coordinating with the internet service provider (ISP) to troubleshoot connectivity issues.
• Installing network printers, approved software and fonts in users’ computers.
• Performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the designated folder.
• Supporting provision of basic training to users on MS Office 2013 products and other applications such as Cisco WebEx, Skype for Business, etc. 
• Assisting with correct maintenance of the physical inventory system for IT equipment.
• Providing technical support for major and/or urgent problems with LAN or any of its components (server crash, firewall, virus attack, hard drive failure, etc.).  
• Assisting with maintenance of the shared resources (common directory, software and applications) in the server /Project Sharepoint workspace and ensure that appropriate access permission is granted to the users.
• Performing other similar duties as directed by supervisor.

Skills Prerequisites: 

• Bachelor’s Degree (minimum), in Information Technology or other relevant field.
• Minimum of two years of relevant professional experience. 
• Prior experience with USAID-funded projects preferred.
• Proactive, learning attitude, coaching and organizational skills.
• Strong interpersonal skills and communication skills, initiative, and good judgment.
• Ability to independently plan and execute complex tasks while addressing daily management details and remaining organized.
• Willingness to travel for work in Karnali and Lumbini Provinces. 

SSBH is committed to achieving workforce diversity in terms of gender and culture. Individuals from minority groups and persons with disabilities are equally encouraged to apply. Only the shortlisted candidates will be contacted for further selection process. Canvassing at any stage of the processes shall lead to automatic disqualification.