Dish Media Network
Broadcast Media

Dish Media Network Limited “DishHome” is one of the fastest growing companies in Nepal’s broadcast and internet service industry. DMN was established in 2009 as Nepal’s First and only Direct-To-Home (DTH) Television service provider. The company is directly connected to 2 million-plus households from multiple platforms like Satellite TV & Fibernet (Dish Media Network), Cable TV (SIM TV), T2 TV & IPTV (Prabhu Digital). One of the major strengths of DMN is its expansive network of over 5000+ Dealers, Sub Dealers and Service Franchises who provide immediate service to our customers.

After a long and successful experience of over 13 years in Pay-TV service, DishHome launched its FTTH Internet service under the brand name “DishHome Fibernet” in 2020. As of now, DishHome Fibernet is providing internet service to over 300,000 satisfied retail customers through certified and experienced Engineers and Technicians.

Our Mission & Visions:

Mission – Our mission is to win the hearts of every individual in Nepal, serving even the remotest part, with the best of entertainment and infotainment services, connecting them to the world.

Vision – We envision DishHome to be a part of every household in Nepal, driving a new era of development, growth and productivity.

ISP Customer Support Supervisor

Views: 3199 | This job is expired 3 years, 9 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Chaisikot, Bhaisepati,
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 12, 2021 23:55 (3 years, 9 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Communication Multitasking Reporting MS Office Suite

Other Specification

Bachelor’s/ Master’s in IT/ Management with 2-3 years working experience in ISP Customer Service/ Customer Support
Strong analytical and reporting skills
Should have knowledge on contact center operation
Must be able to train, coach and develop team
Proficiency in Excel, Power Point MS Office
Candidates should be good at multi-tasking and pleasant personality

Job Description

To be responsible for overall performance of ISP contact center support unit
Develop and maintain strong monitoring and reporting systems to effectively evaluate KPI
Coordination between the inter department team for issue resolution
Develop and maintain diagnostic and troubleshooting mechanism to escalation issues according to structured protocol
Involve in standard documentation, training and active resolution process based on category of issues
Perform other duties as assigned by leadership

This job has expired.

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