IPTV Support

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

IPTV Support

Views: 1019 | This job is expired 3 days, 23 hours ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Jawalakhel,Lalitpur
Offered Salary : NRs. 27,000.00 Monthly
Apply Before(Deadline) : Nov. 26, 2021 23:55 (3 days, 23 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Spreadsheets Communication Customer Relationship Management

Job Description

  • Monitor various regional and international channels
  • Monitor the devices situated at Data Centre
  • Inform and relay message to the concerned departments regarding the downtime of incidents occurring.
  • Report, open & close incident of the incidents occurring.
  • Make proper documentation of all the occurring incidents regarding IPTV
  • Stand as a mediator and central source of information flow of problems between Via TV and Vianet
  • Manage and maintain the monitoring tools for its smooth operation.
  • Have proper knowledge about the monitoring tools in use namely MRTG, Check MK, Cacti, Zabbix
  • Maintain and manage the data Centre
  • Look after the issues and promptly solve any kind of issues related to data centre and IPTV
  • Agent should proactively handle technical escalations regarding IPTV.
  • Log customer/employee queries in appropriate heading with problem described in task the task assigned
  • Coordination between the customers and inter departments
  • Identify and escalate priority issues per Client specifications.
  • Develop diagnostic skills with solution in mind for IPTV
  • Involve in documentation and active resolution process based on such requests
  • Update task as action taken to troubleshoot with common title and clear language
  • Timely Escalation of problem to other department and supervisors
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed over task by other shift and handle with prioritizing solutions.
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Responsible for maintaining the defined KPI of the department
  • Sharp Technical Knowledge and soft communication skills

Benefits of joining us

  • Accidental and Medical Insurance
  • Company Bonus
  • Dashain Bonus
  • Online Medical Consultation
  • Paid annual leave and sick leave
  • Social Security Fund (SSF)
  • Internet Benefit
  • We value continuous growth and development

This job has expired.

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