HLE Nepal

Inside Sales Specialist

HLE Nepal

Inside Sales Specialist

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

To know more about us and careers, please visit Alaya and to know more about our mortgage business, please visit Home Loan Experts.

Who We Are:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry …

Inside Sales Specialist

Views: 2750 | This job is expired 4 years, 7 months ago

Basic Job Information

Job Category : Sales / Public Relations > International sales, Sales Support/ assistant, Technical presale support and Technical sales, Other
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Jawalakhel, Lalitpur, Nepal
Offered Salary : NRs. 35,000 Monthly
Apply Before(Deadline) : Nov. 13, 2020 23:55 (4 years, 7 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Professional Skill Required : Attention to Detail Time Management Customer Service Verbal Communication Interpersonal Skills
Other Specification

Qualification:

  • Bachelor’s degree (Preferred)

Skills:

  • Online researching skills
  • Ability to work closely with a small team, and work autonomously to achieve deadlines
  • Ability to work under pressure
  • Meticulous attention to detail
  • Excellent time management skills and prioritization of workload
  • Mathematical Capabilities
  • Ability to maintain confidentiality

Desirable:

  • Experience with Gmail
  • Experience with Google Apps (Drive, Docs and Sheets)

Core Competencies:

  • Fluency in English
  • Customer service skills, communication and ethics
  • Attention to Detail
  • Customer Focus
  • Development & Continual Learning

Job Description

The role of Inside Sales Specialist is to complement the work of the Brokers, Credit Analysts and Inside Sales Manager by assisting in new client acquisition and improving our response rate for web based and phone based inquiries.

General requirements

  • Working closely with the Inside Sales Manager and brokers
  • Following Inside Sales Specialist Manual for all tasks
  • Maintaining and improving processes

Qualify Clients: 

  • Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
  • Assist with Live Chat
  • Following up the application form and documents from the customers
  • Any other scope of work that arises as we grow

Call

  • Outbound Calls: The goal is to contact the client within 3 minutes of inquiry initially and eventually bring it down to 1 minute
  • Handling Inbound customer calls
  • Calling past leads to generate more business

Data entry

CRM: Updating the CRM at all stages of the sales process with information that is clearly understood by broker team and management.

Fact Find Form: Complete the short application form over the phone with a prospect's details including contact, income, employer, savings and liabilities.

Ad hoc duties

  • May be required to assist with: 
  • Other administrative duties/projects

The Benefits of Joining Us Are Many

  • Competitive remuneration provided 
  • A secure long-term role
  • Paid annual leave and sick leave
  • Provident and Gratuity fund and Dashain bonus
  • An environment that values continuous learning and development
  • Parties and events – we want you to have fun at work!
  • Office-sponsored daily breakfasts and other benefits
  • 5- day work week (except for 1st Sunday of the month)!
  • Accident and health insurance for you and your two family members
  • Office sponsored 'Employee Assistance Program' 

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break (non-negotiable)


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