HLE Nepal

Inside Sales Specialist

HLE Nepal

Inside Sales Specialist

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in Kathmandu has 251 happy and energetic team working to provide the best customer service and our team of brilliant tech team focuses on building world-class fintech products. 

We believe in employee growth and offer amazing career advancement opportunities for our employees. 

If you want to be part of this please visit our website https://hlenepal.com.np/

**We regret that only shortlisted candidates will be contacted.**

Home Loan Experts is the top specialist mortgage company in Australia with rapidly growing offices in Sydney and Kathmandu. Having settled over $2 billion home loans, we are the leading financial service provider in Australia. 

We exist to get tough loans approved; that's why our customer service is the best!

HLE Nepal Pvt. Ltd is an extension of Home Loan Experts. Our office in …

Inside Sales Specialist

Views: 1817 | This job is expired 3 weeks ago

Basic Job Information

Job Category : Sales / Public Relations > International sales, Sales Support/ assistant, Technical presale support and Technical sales, Other
Job Level : Entry Level
No. of Vacancy/s : [ 5 ]
Employment Type : Full Time
Job Location : Jawalakhel, Lalitpur, Nepal
Offered Salary : NRs. 35,000.00 Monthly
Apply Before(Deadline) : Nov. 13, 2020 23:55 (3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Verbal Communication Customer Service Attention To Detail Interpersonal Time Management
Other Specification

Qualification:

  • Bachelor’s degree (Preferred)

Skills:

  • Online researching skills
  • Ability to work closely with a small team, and work autonomously to achieve deadlines
  • Ability to work under pressure
  • Meticulous attention to detail
  • Excellent time management skills and prioritization of workload
  • Mathematical Capabilities
  • Ability to maintain confidentiality

Desirable:

  • Experience with Gmail
  • Experience with Google Apps (Drive, Docs and Sheets)

Core Competencies:

  • Fluency in English
  • Customer service skills, communication and ethics
  • Attention to Detail
  • Customer Focus
  • Development & Continual Learning

Job Description

The role of Inside Sales Specialist is to complement the work of the Brokers, Credit Analysts and Inside Sales Manager by assisting in new client acquisition and improving our response rate for web based and phone based inquiries.

General requirements

  • Working closely with the Inside Sales Manager and brokers
  • Following Inside Sales Specialist Manual for all tasks
  • Maintaining and improving processes

Qualify Clients: 

  • Ask three qualifying questions at the beginning of the call to understand if HLE is the right fit for prospect’s financial needs
  • Assist with Live Chat
  • Following up the application form and documents from the customers
  • Any other scope of work that arises as we grow

Call

  • Outbound Calls: The goal is to contact the client within 3 minutes of inquiry initially and eventually bring it down to 1 minute
  • Handling Inbound customer calls
  • Calling past leads to generate more business

Data entry

CRM: Updating the CRM at all stages of the sales process with information that is clearly understood by broker team and management.

Fact Find Form: Complete the short application form over the phone with a prospect's details including contact, income, employer, savings and liabilities.

Ad hoc duties

  • May be required to assist with: 
  • Other administrative duties/projects

The Benefits of Joining Us Are Many

  • Competitive remuneration provided 
  • A secure long-term role
  • Paid annual leave and sick leave
  • Provident and Gratuity fund and Dashain bonus
  • An environment that values continuous learning and development
  • Parties and events – we want you to have fun at work!
  • Office-sponsored daily breakfasts and other benefits
  • 5- day work week (except for 1st Sunday of the month)!
  • Accident and health insurance for you and your two family members
  • Office sponsored 'Employee Assistance Program' 

Work hours: 6:00 am to 2:00 pm including a 1-hour lunch break (non-negotiable)


Applying Procedure

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: Inside Sales Specialist ", addressing all the essential requirements. 

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months.

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