Information Technology Specialist maintains the Nepal Office IT System which includes supervision of Nepal Office computers, servers, mailing and networking system and ensures its smooth operation. Coordinates between FHI 360 Nepal Office IT, Asia Pacific Regional Office (APRO), Headquarters (HQ) Information Solutions and Services (ISS) Team and Internet Service Provider (ISP) to update and upgrade the software and communication system as required.

Key Responsibilities

• Provide support to users as and when required with problems on emails, FHI 360 standard programs/applications, printing, network connections, file management, recovery and installation of FHI 360 standard applications 
• Maintain Servers, Network Equipment, Firewalls, CISCO VOIP System check and monitor all the computers, printers, and VOIP phones regularly for smooth operation, e.g. hardware/software troubleshooting, manage LAN / WAN connections, setup laptops.
• Provide assistance in procurement and evaluation of all IT related equipment and Software as required by offices including procurement of IT Equipment, Software etc.  Also assist in technical documentation such as preparing specifications and bid evaluation.
• Provide ICT needs as required by various projects (e.g.: Web Application designs, Webhosting and backend support). Create/reset/unlock/disable user accounts. 
• Backup servers, user’s files, network shared files on schedules basis.
• Maintain Nepal Office IT system and upgrade periodically, as and when required or as instructed by HQ and APRO.
• Assist APRO/HQ ISS team in testing and deploying the new emerging technologies. 
• Train and orient users on new technologies that is implemented by HQ
• Assist in knowledge-based video making as required by different Projects.
• Coordinate and follow-up with International IT support team whenever required. 
• Regularly update the status of IT to leadership teams at FHI 360 Nepal Office and APRO and HQ ISS team.
• Ensure that only FHI 360 licensed software are installed in office computers to avoid unnecessary problems with office computers.
• Ensure all FHI 360 ISS as well as funders IT compliance and requirements are adhered
• Regularly monitor internet connection and follow-up with ISP whenever required. 
• Configure PC, arrange printing and network services for consultants/visitors as needed or required by management.
• Suggest and orient staff on best IT practices and the security measures to be considered. 
• Ensure timely application of virus threats related and security related patches installed to prevent from possible threats. 
• Recommend/Coordinate any foreseen security options as well as upgrades and updates with APRO IT.
• Assist Nepal office staff for archiving and managing files and emails regularly. 
• Responsible for managing the Office Intranet and electronic filing system, update the intranet and insert the FHI 360 documents whenever required. 
• Assist FHI 360 Nepal Office staff for computer layout and designing the FHI 360 documents, printing and production. 
• Performed other task as assigned by Finance and Administrative Director and Country Director

Requirements

• Master’s degree in IT field with three years of experience or a bachelor's degree with five years of experience with qualification in Microsoft Certified Professional (MCP), Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA).
• In-Depth knowledge of MS Windows Server 2008/2012, Office 365 Mail System, Microsoft Windows10, 11, Professional/Enterprise, MS Office 2013, MS office 2016  
• Knowledge of MS Windows Server /2008/2012 and Office 365 and SharePoint 
• Knowledge of Azure Cloud Backup.
• Knowledge of VMware 
• Knowledge of Cisco Router/Switch Configuration 
• Knowledge of CISCO VOIP System
• Knowledge of IT Security and CISCO Firewall and End Point Protection
• Knowledge of Cloud based Technology 
• Knowledge of Power Platforms (Power BI, Power Automation, Power Apps)
• Proactive in managing multiple tasks, managing, and working in virtual work environment, and flexible and open for managing time for working with different teams in different time zones as needed. 
• Excellent interpersonal, organizational, communication, team building and management, and problem-solving skills. 
• Excellent oral and written English and Nepali including documentation skills.