daraz

Inbound Representative

daraz

Inbound Representative

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Inbound Representative

Views: 1178 | This job is expired 1 month, 1 week ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 10, 2021 23:55 (1 month, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Communication Teamwork Time Management
Other Specification

Requirements

  • Bachelors passed with command on the English language , with good verbal & written skills in English & Nepali
  • Experience in communication with customers for minimum of 1 year
  • Hardworking and result oriented
  • Good team player
  • Should be flexible in work timing. Willing to work on off days and public holidays

Importantly, we look for someone who will live by our values that define everything we do:

  • Customer commitment
  • Teamwork
  • Embrace change
  • Integrity
  • Ownership

Job Description

  • Manage incoming calls in a timely manner
  • Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
  • Provide appropriate solutions and alternatives within the time limits
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction
  • Follow communication procedures, guidelines and policies.

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

Applying Procedure

Interested candidates are requested to click on the mentioned link to apply https://bit.ly/3qzzGtj

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