• Works with supporting departments and encourages cross functional support
• Communicates daily with feeding facilities to ensure a proper plan is set
• Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers
• Handling irate customers by using soft skills
• Educate the customer on Daraz and all marketing related material
• Optimize member experience by managing flow throughout the hub
• Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices
• Serve as a leader of Daraz culture and values at the Hub

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up