Cedar Gate Services
Software Companies

Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 700+ professionals in our Sanepa office.

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our technology platform to lead its transformation.

Our Mission

We strive to be the most trusted and comprehensive technology platform to enable the healthcare industry’s success in value-based care.

For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our …

HelpDesk Trainee

Views: 7001 | This job is expired 1 year, 4 months ago

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Dec. 26, 2023 23:55 (1 year, 4 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Pursuing a Bachelor’s Degree in Computer Engineering, Computer Science, or a related field (or equivalent)
Positive attitude and eagerness to learn
Good interpersonal skills
Ability to work independently and collaboratively in a team-oriented environment
Eagerness to learn and adapt to new technologies
Customer service-oriented mindset

Job Description

Job Summary

Cedar Gate Technologies is looking for a Helpdesk Trainee in the infrastructure department.

Job Responsibilities

User Support:

Provide first-level technical support to end-users via ticket, email, and in-person.
Assist users with hardware and software issues, troubleshooting problems to resolution.

Ticket Management:

Log and prioritize support tickets in the helpdesk system.
Track and monitor the status of open tickets, ensuring timely resolution.

Hardware and Software Configuration:

Assist in the setup, configuration, and maintenance of desktops, laptops, and peripherals.
Install, upgrade, and troubleshoot software applications.

Documentation:

Create and update documentation for IT procedures and issue resolutions.
Contribute to the development of user guides and FAQs.

This job has expired.

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