FACT Nepal Pvt Ltd
Software Companies

For over 34 years FACT has helped companies reduce duplication by processing transactions in real-time mode, and get updated reports instantaneously for effective decision-making. Today, FACT has direct presence in Singapore, Malaysia, Philippines, India, and Nepal.

FACT ERP.NG offers you unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access, among many other benefits.

The integrated modules include Financials, Warehousing & Inventory Management, Manufacturing, Client Relationship Management (CRM), Fixed Assets Management & Report Writer, with more than 3,000 ready-to-use MIS reports.

FACT ERP.NG offers you unparalleled graphical reports, personalisation capabilities, greater data security and anywhere access, among many other benefits.

The integrated modules include Financials, Warehousing & Inventory Management, …

Helpdesk Support Executive

Views: 2064 | Apply Before: 6 days, 5 hours from now

Basic Job Information

Job Category	:	IT & Telecommunication > Business Analyst, Customer Support, ERP/ CRM, Software Implementation
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kalika Marg, Sanepa, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Dec. 19, 2024 23:55 (6 days, 5 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Analytical Skills Interpersonal Skills ERP software Customer Service Requirements Gathering

Job Description

As a Helpdesk Support Executive, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients while learning about the entire post-sales process along the way. This is an entry-level position.

Your Key Responsibilities

Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
System Setup, Configuration & Implementation
End-User Training & Post-Implementation Support

Basic Requirements

Solid foundational knowledge in accounting.
Prior experience with ERP software development companies, resellers, consultancies, or as an end-user.
Hands-on experience with Accounting and CRM software.
Excellent verbal and written communication skills.
Minimum Bachelor's degree with at least 1 year of relevant experience (BBA, BIM, BBS preferred).
Professional Proficiency in English, Hindi and Nepali.
Must have own transportation.

Benefits

Coverage of fuel expenses.
Comprehensive Social Security Fund (SSF).
A management team that supports your growth and learning
Work Schedule: Monday to Friday, 09:00 AM to 06:00 PM.