Cedar Gate Services
Software Companies

Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 700+ professionals in our Sanepa office.

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our technology platform to lead its transformation.

Our Mission

We strive to be the most trusted and comprehensive technology platform to enable the healthcare industry’s success in value-based care.

For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal

Our Vision

We believe that value-based care is revolutionizing the way healthcare is delivered and paid for in the United States, and our mission is to use the power of our …

Help Desk Engineer

Views: 1530 | This job is expired 3 years, 3 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 17, 2022 23:55 (3 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Coordinate Troubleshooting Communication Teamwork Time Management Analytical

Other Specification

Bachelor’s Degree
Minimum 1 year experience in MS Office365 and Active Directory
Good system knowledge in Windows / Linux / MacOS
Scripting and automation using Shell and Python
Ability to multitask and problem-solve
Proficiency in English

Job Description

Cedar Gate Services is looking for a Help Desk Engineer to provide rapid and useful technical assistance.

Job Summary:

The Help Desk Engineer will answer queries on basic technical issues and offer advice to solve them. A competent Help Desk Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The candidate must also be customer-oriented and patient to deal with difficult users.

Job Responsibilities:

Provide support to users seeking technical – desktop and application – support
Perform troubleshooting processes and determine the root cause through best practice diagnostic techniques, available data, research, and customer input
Management of Internet traffic from different ISPs
Research and Implementation of IT security and processes
Develop/update processes & procedures, and communicate technical materials and documentation
Grant least privilege access to resources after formal request from their supervisors
Revoke access for resources as soon as requested
Other duties and projects as requested by Management

This job has expired.

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