Head of Operations

About The Role

The Head of Operations (Operations Manager) is responsible for the day-to-day smooth and profitable operation of our dynamic attraction and has the ability to work at a quick pace and exhibit situational flexibility.

Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team by managing a team of fun driven and enthusiastic magic and memorable experience makers with transcending innovations.

Responsibilities:

• Assist with the effective management of commercial areas of the business ensuring the delivery of seamless services consistent with the corporate brand image
  
• Assume responsibilities of the General Manager in their absence, liaising with Senior Management when appropriate
  
• Ensure that the attraction is presented and maintained to the Company and its services, acceptable standards in all areas at all times
  
• Meet secondary spend, Key Performance Indicators (KPI) targets while controlling labor costs, costs of sale, and other expenses
• Act as a Duty Manager when business needs dictate, by overseeing and coordinating the smooth day-to-day running of the attraction
  
• Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximization of profit at all times
  
• Application of sound business knowledge to carry out staff reviews, inductions, probationary sign-off, appraisals and interviews
  
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy
  
• Manages up to 5-6 direct reports; up to 35 team members. Works closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws
  
• Perform other duties as assigned
  
• Assigning tasks to the team as per guide provided by Board/Executive Directors
  
• Report directly to Board