Head of Customer Support & Happiness
Khalti Digital Wallet

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Head of Customer Support & Happiness

Views: 572 | Apply Before: 2 days, 7 hours from now

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Creative directions
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 21, 2020 23:55 (2 days, 7 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Other Specification
  • Bachelor’s degree in management preferred
  • Minimum of 3 years’ experience managing a large support team preferred
  • Good knowledge of the operation of call center system
  • Excellent communication skills (Both Nepali and English)
  • Excellent product knowledge
  • Excellent marketing skills
  • Good presentation skills

Job Description

  • Conduct team training related to communication skills and customer handling skills
  • Assure customer happiness through regular employee training and timely services to customers
  • Regulate merchant related product training, internal dashboards training and features, product update training and flow training
  • Strive to enhance Partner’s coordination and escalation
  • Conduct customer happiness surveys and do customer profiling
  • Direct, guide and manage the support team
  • Ensure Khalti Support team’s quality assurance
  • Financial Decision Making related to support
  • Maintain memo of all refund and other financial requests

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected]

Note: While sending your CV via mail please mention the position you are applying for.


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