Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more.

We offer payment solution to over hundreds of merchants across Nepal and …

Head of Customer Support & Happiness

Views: 1309 | This job is expired 4 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Creative directions
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Bakundole, Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 21, 2020 23:55 (4 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Bachelor’s degree in management preferred
Minimum of 3 years’ experience managing a large support team preferred
Good knowledge of the operation of call center system
Excellent communication skills (Both Nepali and English)
Excellent product knowledge
Excellent marketing skills
Good presentation skills

Job Description

Conduct team training related to communication skills and customer handling skills
Assure customer happiness through regular employee training and timely services to customers
Regulate merchant related product training, internal dashboards training and features, product update training and flow training
Strive to enhance Partner’s coordination and escalation
Conduct customer happiness surveys and do customer profiling
Direct, guide and manage the support team
Ensure Khalti Support team’s quality assurance
Financial Decision Making related to support
Maintain memo of all refund and other financial requests

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected]

Note: While sending your CV via mail please mention the position you are applying for.

OR,

This job has expired.

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