Head – Digitalization & Automation

Qualifications:

• At least Bachelor’s Degree in IT related field, preference shall be given to the candidates having Master’s Degree
• At least 2 years of experience in driving digitalization/automation domain
• The Candidate should be dynamic and good communicator and have abilities to drive automation/digitalization projects.
• Candidates having 6 Sigma credentials will have an added value

Key Responsibilities and Deliverables:

• Responsible to drive automation in all back end and front end functions of the organization.
• Drive initiatives to become a truly digital focused organization with an objective to reduce paper usages. 
• Drive initiatives to build all digital platforms convenient and customer friendly. 
• Integrate all digital platforms through APIs so that all systems talk to each other. 
• Integrate and embed AIs and Machine Learning tools to gradually build data and understand customer behaviors. 
• Drive/lead technical unit (programmers, designers) to gradually transform the organization totally into technology driven company. 
• Visioning the future and implement strategies and plan accordingly.  
• Lead various digital/automation project and deliver on time. 
• Implement ideas to enhance the entire digital ecosystem of the organization. 
• Enhance customer experience in all digital mediums. 
• Effective contribute to make all Omni channel platform effective smooth.