Waldo Group
Hotels / Resorts / Restaurant

Waldo Group participates in entertainment and hospitality industries across Asia. It invests in extravagant facilities to provide a luxurious and comfortable environment to its clients.

Waldo Kingdom Hotel is a newly constructed hotel which is located in the hottest and most happening place in Kathmandu Valley, Thamel. It includes 40 deluxe rooms and suites with 4 restaurants offering distinct top-of-the-class international cuisines.

Waldo Dynasty Casino is open 24/7 and offers gaming at all times. It has popular table games like baccarat, blackjack, poker and more. On top of that, slot machines are one of the most popular in the area because of the frequency of progressive jackpots.

Waldo Group participates in entertainment and hospitality industries across Asia. It invests in extravagant facilities to provide a luxurious and comfortable environment to its clients.

Waldo …

Guest Relation Assistant

Views: 79 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Guest relation/ servicing
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Chhaya Center, Thamel, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Sep. 05, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Customer Relationship Management Communication Time Management Hospitality Guest Service Management

Other Specification

Education: Minimum High School graduate; hospitality-related qualifications preferred
Language Skills: Basic knowledge of Chinese is an advantage (optional)
Excellent verbal communication and interpersonal skills
Professional appearance, positive attitude, and strong work ethic
Willingness to work in rotational shifts, including weekends and public holidays

Note:

Height Requirement: 5.4' above
Females and Freshers are highly encouraged to apply.
Comprehensive training will be provided
Working Hours: Rotational Shifts (including weekends and holidays)

Job Description

Waldo Group is currently seeking dynamic, professional, and customer-oriented individuals to join our team as Guest Relation Assistants. This role is central to delivering a world-class guest experience and upholding the high service standards of our organization. The ideal candidate will be well-groomed, articulate, and dedicated to providing exceptional hospitality and care to our valued guests.

Key Responsibilities:

Greet and welcome guests in a warm, courteous, and professional manner
Manage guest inquiries and requests promptly, ensuring high satisfaction
Handle and resolve guest concerns efficiently and diplomatically
Coordinate with internal departments to ensure seamless service delivery
Monitor guest feedback and ensure service excellence is consistently achieved
Maintain the cleanliness and orderliness of the reception and lounge areas
Uphold company standards in appearance, behavior, and service at all times