Bagaichā
Hotels / Resorts / Restaurant

At Bagaichā, we are leading a cultural revolution, enriching the way individuals engage with culture, culinary delights, and artistic expressions. Our innovative establishment is meticulously crafted to foster connectivity and camaraderie, cultivating a cohesive community ethos. We proudly promote local talents including artists, chefs, and small enterprises, providing an immersive platform for visitors to curate bespoke experiences that resonate with their aspirations. Upholding the principles of ethical commerce and environmental stewardship, we are dedicated to effecting positive change in both our local community and the wider ecosystem. Bagaichā offers a sanctuary from the ordinary, inviting individuals to embark on a journey of discovery and encounter the extraordinary.

Guest Relation Supervisor

Views: 949 | Apply Before: 1 day from now

Basic Job Information

Job Category	:	Hospitality > Supervision
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Thirbam Sadak, Baluwatar, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 22, 2025 23:55 (1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years
Professional Skill Required	:	Communication Customer Handling Team Management Supervision Leadership

Other Specification

Bachelor’s degree in Hospitality Management or related field. Master's Degree preferred.
Minimum of 3 years of experience in a Guest Relation Supervisor or similar role in the hospitality industry.
Exceptional communication and interpersonal skills.
Proficient in customer handling and complaint resolution.
Well-groomed with a positive, leadership-oriented attitude.
Fluency in English and Nepali; additional languages are an advantage.
Flexible with work hours, including weekends and holidays.

Note: Preference will be given to candidates having prior experience in the hospitality industry.

Job Description

Bagaichā is looking for a proactive and customer-focused Guest Relations Supervisor to join our team. As a Guest Relations Executive, you will be responsible for ensuring a positive and memorable experience for our guests from the moment they arrive until they leave. Your key responsibilities will include:

Supervise daily operations of the Guest Relations/Front Desk team.
Ensure warm, professional, and personalized guest experiences.
Handle escalated guest concerns and complaints with efficiency and empathy.
Train, mentor, and evaluate Guest Relations Executives to uphold service standards.
Coordinate with all departments to meet guest requests seamlessly.
Manage VIP arrivals, special occasions, and loyalty program guests.
Maintain accurate records of guest preferences and feedback.
Prepare daily reports and support the management team with service improvement ideas.

What We Offer:

Competitive salary based on experience
Performance-based incentives
Opportunities for growth and professional development
Friendly and supportive team environment
Staff meals and other employee benefits