Tranquility Spa
Hotels / Resorts / Restaurant

Tranquility Spa, the largest network of spas in Nepal. We are the first Day Spa Center to be established in Nepal and recognized by Nepal Tourism Board.

Our chain of spas are managed by experienced and professional experts educated in renowned institutes in Thailand, Switzerland, UAE, and India with a proven history in providing excellent services at Crown Plaza, Marriott (Malaysia),Palm Garden (Malaysia) Radisson, Shangri~La.

We are well equipped with state of the art technology and provide a peaceful environment to soothe away your stress, pain, anxiety and rejuvenate mind and body. Our centers are centrally located and a perfect place for you to beautify yourself with our beauty treatments.

Recently we have opened the largest wellness center of the country at Crowne plaza Hotel - Soaltee

Tranquility Spa, the largest network of spas in Nepal. We are the first Day Spa Center to be established in Nepal and recognized by Nepal Tourism Board.

Guest Relation Officer

Views: 1446 | This job is expired 5 days, 14 hours ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 4 ]
Employment Type	:	Full Time
Job Location	:	Dhumbarahi, Kathmandu
Offered Salary	:	NRs. 17,300 - 20,000 Monthly
Apply Before(Deadline)	:	May. 03, 2025 23:55 (5 days, 14 hours ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Customer Handling Coordination Management Time Management Customer Care

Other Specification

Currently pursuing a Bachelor’s degree in any field.
Prior experience in customer service, hospitality, or front office roles is highly desirable.
Fluent in English.
Knowledge of computer systems and reservation software.
Familiar with MS Office (Excel, Word) and booking software (if applicable).
Strong communication and interpersonal skills.
Ability to handle guest inquiries and complaints professionally.
Must own a vehicle and possess a valid driving license.

Job Description

Welcome all the guests with warm greeting, and review guest booking lists manage service delivery.
Assist with the preparation of welcome folders with material (e.g. service menus, area descriptions).
Attend to distinguished visitors (such as VIPs) escort them to tables and respond to their questions, offer tea/coffee.
Address customer complaints and, if necessary, escalate to the Supervisor and Outlet Manager.
To help the guest in finding information of Spa and solving guest's problems during their stay at the Spa for having service.
Coordinate with other concerned departments related to the therapy service and housekeeping.
Anticipate guest needs and establish a rapport with them by assisting them with specific tasks.
Inspect serving stations for neatness and cleanliness, and requisition table linen and other supplies for tables and serving stations.
Log information in the logbook on a daily basis.
Must be ready to demonstrate up selling skills with giving the best spa services and encouraging the guest to use charged facilities.
Issue the bill to the guest as they receives the services of spa accurately via assigned software or computer.
Contribute to branding and marketing team for new product development based on enquiries and feedback, proposals and suggestions etc. from the guests and assist in
planning menus.
Train and guide to the junior staff for best service delivery.
Bid farewell by asking or getting guest comment about the Spa's services and facilities that they have received.
Thank the guest for their arrival and encourage them for their next visit.
Make daily, weekly & monthly reports and perform other duties as per need and direction of the company.
Reporting of progress to the supervisor/Head of Department.