• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Promptly address guests’ requests; actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Transfer Staffs) to ensure we comply with all standards and operating procedures
• Analyze customer feedback from Lounge guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, activities during stay, including places to shop and sight-seeing
• Establish friendly relationships with regular Lounge clients

Lunch & Dinner will be provided by the Restaurant