Bagaichā

Guest Relation Manager

Bagaichā

Guest Relation Manager

An experience that stands at the intersection of food, multidisciplinary art and community building, Bagaichā has been created to champion local artists, chefs and restaurateurs, while providing an elevated dining experience to its patrons.

Guest Relation Manager

Views: 719 | Apply Before: 1 week, 3 days from now

Basic Job Information

Job Category : General Mgmt. / Administration / Operations > Administrative support, Office management & co-ordination
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 04, 2023 23:55 (1 week, 3 days from now)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than 5 years
Professional Skill Required : Interpersonal Skills Leadership Problem-Solving Excellent Communication Empathy And Patience Customer Focus Adaptability
Other Specification
  • Bachelor's degree in Management (Business related studies) or beyond
  • At least 5 years restaurant leadership experience required
  • Be able to stand, sit, or walk for an extended period of time or for an entire work shift


Job Description

Have you always been the one to make crunch-time decisions in your friend group? Do people look to you for creative problem-solving? Are you highly adaptable and extroverted? If you've been nodding enthusiastically while reading these questions, we might just have the job for you!

We, at Bagaicha, are looking for a capable person that is passionate about providing exceptional customer service, while staying true to the core values of the company.

WHAT WE EXPECT FROM YOU

  • Maintain a positive working relationship and treat all employees with respect while providing them with direction and feedback
  • Ensure Team Members work at a pace to maintain the organisation's established speed of service guidelines and with a sense of purpose and urgency to maximise productivity
  • Ensure that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness
  • Coordinate and manage communication between guests and staff and follow up to ensure resolution
  • Liaise with Guest Relations Team Members, Housekeepers, and Servers to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Strictly adheres to all the organisation policies and procedures
  • Conduct interviews, completely new hire paperwork and conduct orientations
  • Assist with creating venue goals and implementing systems to reach goals
  • Conduct regular meetings with leaders to share pertinent information and create positive lines of communication
  • Work closely with other restaurant leaders, managers and directors
  • Conduct disciplinary actions as needed
  • Deliver team member reviews in a timely manner

WHAT YOU CAN EXPECT FROM US

  • Once a week day off
  • Competitive pay
  • Flexible schedule
  • Team outings and activities
  • Paid time off
  •  Free accommodation for out of valley team members
  • Opportunities to participate in leadership training
  • Opportunities for career advancement


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