The Guest Relation Executive (GRE) is responsible for ensuring that guests have a pleasant and memorable stay at the hotel. The GRE serves as the main point of contact for guests, handling inquiries, complaints, and special requests, and ensuring a high level of guest satisfaction.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist with the check-in and check-out process, ensuring a smooth and efficient experience.
• Address guest inquiries, concerns, and complaints promptly and effectively, providing appropriate solutions.
• Manage guest relations and build strong, lasting relationships with guests.
• Coordinate with other departments to fulfill guest requests and ensure their satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Assist guests with reservations, bookings, and other travel arrangements.
• Monitor guest feedback and work with the management team to implement improvements.
• Ensure the lobby and reception areas are clean, organized, and welcoming.
• Maintain knowledge of hotel policies, procedures, and special promotions.
• Handle VIP guests and ensure their special needs and requests are met.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Previous experience in a guest relations or customer service role in the hospitality industry.
• Proficient in MS Office and hotel management software (e.g., Opera, Fidelio).
• Fluent in English and Nepali; additional languages are a plus.
• Friendly, approachable, and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to remain calm and composed under pressure.
• Proactive and able to anticipate guest needs.

Notes: IDs Software Experience are highly preferred to apply for the position.