Guest Relation Executive
Ai-La Restaurant Lounge
Aila Lounge was established during late 2013. Located at Kumaripati, Lalitpur, Aila is most famous for partying and having a good time with friends, and families. Apart from that, we also have an executive lounge and a coffee shop.

Guest Relation Executive

Views: 523 | This job expired 5 months ago

Basic Job Information

Job Category : Hospitality
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kumaripati
Offered Salary : NRs. 25,000.00 Monthly
Apply Before(Deadline) : May. 19, 2019 23:55 (5 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Other Specification
  • She must be a BHM graduate
  • Minimum 3 to 4 years of working experience
  • Smart, good looking, creative, proactive, service and result oriented
  • effective communicator
  • Ability to lead the respective department with target oriented performance
  • Females  are mostly preferred 

Job Description

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Promptly address guests’ requests; actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Transfer Staffs) to ensure we comply with all standards and operating procedures
  • Analyze customer feedback from Lounge guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, activities during stay, including places to shop and sight-seeing
  • Establish friendly relationships with regular Lounge clients

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