ODC

Hospital / Clinic / Diagnostic Centre

Guest Relation Executive

Views: 1164|Published on: Nov 15, 2024

Marketing / Advertising / Customer Service

Mid Level

Full Time

Vacancy: 1

Putalisadak, Kathmandu|

Experience: More than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a friendly and professional Guest Relations Executive to ensure a pleasant and memorable experience for our guests. This role requires excellent communication skills, a customer-focused mindset, and the ability to prepare for and resolve issues promptly. The Guest Relations Executive will serve as the main point of contact for guests and will be responsible for managing guest services, addressing inquiries, and maintaining a positive guest experience from arrival to departure.

Key Responsibilities:

Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
Provide information about clinic amenities, services, and its attractions.
Escort guests and provide personalized service as needed.
Respond promptly to guest questions, requests, and complaints, ensuring they feel valued and taken care of.
Coordinate with other departments (front office and back office etc.) to fulfill guest requests and treatment plans.
Listen actively to guest concerns and resolve issues promptly and professionally.
Solve complex issues if necessary and follow up to ensure guest satisfaction.
Arrange special requests and reservations upon guest request.
Assist with planning events or celebrations (e.g., birthdays, anniversaries) to enhance the guest and clinical experience.
Update guest profiles with preferences, special requests, and service history for personalized service during future visits.
Gather feedback and document guest suggestions or complaints for continuous improvement.
Coordinate treatment plans with front office, back office, doctors and staff to ensure fulfillment of treatment uneventfully.
Follow up with guests during and after their treatment experience to ensure all expectations were met.
Encourage guests to leave reviews and provide feedback on their experience.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 1 year

Other Specification

Qualifications and Skills:

Bachelor’s degree in Business Management, Business, or a related field preferred.
Previous experience in guest relations, front office, or customer service is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused attitude.
Professional appearance and demeanor.
Proficiency in Microsoft Office and hospital management software is a plus.
Multilingual abilities are an asset.

Skills Required

Required skills for this job

Communication

Problem Solving

Multitasking

Customer Relationship Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply and apply to this job via your jobseeker profile with easy apply process.

Note: You need to have merojob registered jobseeker profile to apply via your profile.

Apply Before: Nov 30, 2024

About the organization

ODC

Hospital / Clinic / Diagnostic Centre

44600 Kathmandu, Central Development Region, Nepal, 1

Our dental clinic is looking for honest individuals who can provide service in dental clinic setting. We have been there for 38 years and have a excellent clientele who require excellent service and satisfaction. We have 5 doctors in different speciality who have worked for years and gained a good reputation in the field. Maintaining this reputation and providing service for the needy and promote Dental health in Nepal has been our utmost concern and eager to work with individuals who are equally motivited and energetic in achieving this goal.