Gro Officer
Ai-La Restaurant Lounge
Aila Lounge was established during late 2013. Located at Kumaripati, Lalitpur, Aila is most famous for partying and having a good time with friends, and families. Apart from that, we also have an executive lounge and a coffee shop.

Gro Officer

Views: 2473 | This job expired 2 years, 10 months ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : mid
No. of Vacancy/s : [ 1 ]
Job Location : Kumaripati,Lalitpur
Offered Salary : None
Apply Before(Deadline) : Nov. 27, 2016 00:00 (2 years, 10 months ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification
  • Atleast 2 years experienced in related field 

Job Description

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

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