General Manager

We present most authentic hotel with 5-star modern services, a place where you not only spend time but have a wonderful memory with your family, friends and loved ones. It is located right behind C.D.O which is near south gate of Kathmandu at Babar Mahal area historical durbar named by Babar Mahal which is also considered as the popular art gallery.

Here at Basera, we serve varieties of cuisines and Beverages. Our guest services and facilities include 24-hour room services, business center services, laundry, valet parking, sauna and Spa. Altogether 56 rooms, ranging from superior and deluxe room through superior view, standard rooms and royal suite.

We present most authentic hotel with 5-star modern services, a place where you not only spend time but have a wonderful memory with your family, friends and loved ones. It is located right behind C.D.O which is near south gate of Kathmandu at Babar Mahal area historical durbar named by Babar Mahal which is also considered as the popular art gallery.

Here at Basera, …

General Manager

Views: 563 | Apply Before: 5 days, 1 hour from now

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : May. 13, 2021 23:55 (5 days, 1 hour from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Decision Making Communication Time Management Problem Solving
Other Specification
  • Bachelors in Hotel Management
  • More than 3 years of relevant work experience in the management department of any hotels
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Good knowledge of MS Office 
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • A strong understanding of P&L statements and the ability to react with impactful strategies

Job Description

  • Oversee the operations functions of the hotel, as per the Organizational chart
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards
  • Lead all key property issues including capital projects, customer service, and refurbishment
  • Handling complaints, and oversee the service recovery procedures
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget
  • Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensure all decisions are made in the best interest of the hotels and management
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property
  • Developing improvement actions, carry out cost savings
  • Closely monitor the hotel's business reports on a daily basis and take decisions accordingly
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
  • Maximizing room yield and hotel revenue through innovative sales practices and yield management programs
  • Prepare a monthly financial reporting for the owners and stakeholders
  • Draw up plans and budget (revenues, costs, etc.) for the owners
  • Act as a final decision maker in hiring a key staff
  • Coordination with HODS for the execution of all activities and functions
  • Overseeing and managing all departments and working closely with department heads on a daily basis
  • Manage and develop the Hotel Executive team to ensure career progression and development
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Respond to audits to ensure continual improvement is achieved
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required
  • Assisting in residential sales as and when required and development with strong sales prospects
  • Responsible for safeguarding the quality of operations both (internal & external audits)
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
  • Hold regular briefings and meetings with all heads of departments

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