General Manager

Coming soon, Hard Rock Cafe Kathmandu features 10,000 square feet of adventure space overlooking the beautiful mountains surrounding Kathmandu valley. Make sure to pick up something at the Rock Shop before joining your friends in our indoor or outdoor dining area with seating capacity for 321 customers. Located in the Sherpa Mall building, our merch store will remain open for 365 days a year, 10 a.m. to 11 p.m.

General Manager

Views: 722 | This job is expired 9 months ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 03, 2019 23:55 (9 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 10 years
Other Specification
  • Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations
  • Bachelor’s Degree in HRM or Culinary preferred

Required Skills:

  • Strong leadership and interpersonal skills
  • Must possess strong communication and listening skills, excellent speaking, reading, and writing
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
  • Multiple language abilities a plus, fluency in English required
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • High level of business acumen and common sense
  • Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions

Job Description

  • Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth
  • Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock’s brand standards and core values
  • Attain a level of top-line sales performance that ranks as #1 in your market place competitive set
  • Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities
  • Empower your team with a consistent mission regarding cafe goals to achieve desired results.
  • Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards
  • Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe
  • Champion change, ensuring all local and company initiatives are implemented successfully.
  • Foster an environment of customer advocacy in which all team members put the guest first in every situation
  • Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems
  • Be responsive and hospitable to guest feedback from all sources, including social media and email
  • Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
  • Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance
  • Actively nurture your team’s development and advancement along well-defined career paths
  • Consistently demonstrate that you have an enduring passion for your own continuous learning and professional development

Applying Procedure: 

Interested candidates are requested to mail their updated CV at [email protected]


This job has expired.

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