Varnabas Museum Hotel, located in Baluwatar, offers a unique experience by blending boutique hotel comforts with a museum-like atmosphere. The hotel features rooms and common areas adorned with local art and historical artifacts, providing guests with a cultural immersion. With its rotating exhibits and educational events, it’s a distinctive choice for travelers seeking both relaxation and cultural enrichment.

Front Office Associates

Views: 956 | This job is expired 11 months ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Baluwatar, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 09, 2023 23:55 (11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Interpersonal Skills Communication Time Management Customer Service Attention to Detail

Other Specification

Bachelor Graduates from Hotel Management stream would be given preference.
Minimum of one-year proven experience in a luxury hotel property would be an added advantage.
Good communication skills.
Must have very good organizational skills and show attention to detail.
Must have initiative and the ability to work independently.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.

Note: Fresher candidates are also highly encouraged to apply.

Job Description

To greet guests in a professional manner.
To provide guests with prompt, courteous and friendly service and to be personable and approachable at all times.
To provide guests with information about a variety of hotel services.
To act as the communication link between Front Desk and Guests.
To keep an accurate record and to follow up on lost and found items.
To deal with any maintenance issues which may arise in guest areas and to report and follow up on the work orders in a timely manner.
To handle safety deposits for guests when requested.
To assist guests with check out information and inquiries.
To handle check-in for guests.
Be aware of the procedures in regards to the key cards and assisting guests with issuing of lost/replacement key cards.
To deal with all guest complaints and comments in an efficient and timely manner and to provide a five-star service at all times.