Front Office Assistant Manager (Female)

• Receive and screen visitors and incoming calls, determine the priority matters and provide alert messages
• Provide administrative and secretarial support to senior-level management
• Read and sort the incoming reports and correspondence; make a preliminary assessment and organize the documents accordingly
• Plan and coordinate for arrangements of professional meetings and conferences, prepare meeting agendas and minutes
• Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels
  
• Assign, coordinate, and supervise work activities of Guest Service Agents
  
• Ensure work is completed to include, shift closings, room deposits, refunds and rebates
• Must train and develop Guest Service Agents
• Prepare and conduct Front Desk meetings and resolve issues
• Besides that, perform house counts and review daily arrivals, identify potential problems with rooms activity and take appropriate action
• Provide information and direction to staff to achieve 100% occupancy
• Review and resolve dispute accounts and Housekeeping discrepancies and prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift
• Perform check-in and out procedures
• Take personal responsibility for correcting customer service problems

Applying Procedure: 

Interested candidates are requested to send their updated resume to [email protected]

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