American Mission Association

Front of the House Supervisor

American Mission Association

Front of the House Supervisor

The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.

Front of the House Supervisor

Views: 1086 | This job is expired 1 month ago

Basic Job Information

Job Category : Hospitality
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Phoradurbar, Kantipath, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 21, 2024 23:55 (1 month ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than 1 year

Job Description

DUTIES AND RESPONSIBILITIES

Essential Duties

  • Assist the Food & Beverage Manager in training, supervising, counselling, and disciplining outlet staff.
  • Assist in maintaining the cleanliness of café areas.
  • Maintain regular communication with the Food & Beverage Manager regarding all aspects of outlet operations, including employees, service, and functions.
  • Provide recommendations to the Food & Beverage Manager relating to operational and staffing improvements.

Service

  • Monitoring inventory and ensuring that all Food & Beverage supplies and other restaurant essentials are adequately stocked.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Focuses on suggestive selling and upselling of the food & beverage products.
  • Identify and acknowledge regular guests; know their choice and specific taste of food & beverages.
  • Advice guests on the choice of food & drinks including smoothies, cold drinks, cocktails, wine, special brands etc.
  • Provide necessary information to patrons about specific food & beverages.
  • Properly turn over relevant information regarding specific guest’s needs and other significant incidents to senior staff.
  • Performs all the duties and responsibilities of Bartender and Server when required.
  • Support the Bar and prepare basic drinks as per order when required.
  • Help in monitoring beverage consumption to ensure guests do not become too intoxicated.
  • Understand and carry out orders given by the Manager or Supervisor.

Customer Service

  • Represent Phora Durbar in a positive, professional, and courteous manner to customers and staff.
  • Ensure the provision of service standards that develop and encourage repeat business.
  • Respond to customer complaints and refer to supervisor if required.
  • Uphold the excellent grooming and presentation standards of Phora Durbar.

Service Support

  • Ensure maintenance of equipment by calling for repairs and training staff on proper use of the equipment.
  • Conducting regular inspections of the restaurant, kitchen to determine whether proper standards of hygiene and sanitation are maintained.
  • Ensure efficient use and management of time.
  • Contribute new ideas and offer customer feedback to Supervisor.
  • Assist in creating and maintaining a safe working environment.
  • Support the implementation of new policies and procedures issued by Management from time to time.
  • Exhibit a positive and involved team attitude to all and promote positive relations through an environment  that encourages open communication, trust, and mutual respect.
  • Update yourself and follow security/fire/safety procedures according to Company’s rules and regulations.
  • Attend divisional/departmental meeting and training when requested.
  • Assist with other duties as determined by immediate superiors from time to time.     

SKILLS AND EXPERIENCE

  • Proven restaurant serving or waitering experience.
  • Hands-on experience in cashier duties.
  • The ability to work in fast-paced environment.
  • Strong management skills.
  • Excellent organizational skills.
  • Effective communication skills.
  • Attention to cleanliness and safety
  • Patience and customer-oriented approach
  • Excellent people skills with a friendly attitude
  • Responsible and trustworthy
  • Higher Secondary School Passed or Higher

This job has expired.

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