Kathmandu Garden Home Hotel
Hotels / Resorts / Restaurant

Kathmandu Garden Home, the newly established hotel that understands the values of our travelers with the previous preference of staying with family and friends has now transitioned to a ‘value-for-money’ and comfortable lifestyle within a budget and so has been adopted by Kathmandu Garden Home. An oasis of the lush green garden in the heart of the liveliest and busiest place in Kathmandu, you immediately feel at home thanks to our lovely ambiance. The relaxing atmosphere and central location make for an ideal place to stay while exploring the city and its surroundings

The 46 rooms present each has the best garden view accessible to each room. All 46 rooms are pedantically designed and well-furnished to cater to the guest’s standard and comfort and well equipped with modern amenities to make your stay more unperturbed.

The accommodations are divided into Deluxe Cottage, Standard, and Super Deluxe rooms which are well furnished with either king-size bed, queen size bed, or both and other contemporary conveniences like attached bathrooms, Air Conditioning, microwave, TV, and free Internet.

We are committed to our behavior, attitude, and actions, everything we do is for the benefit of our customers and teams, welcoming them, listening to them, making them feel special, and delighting them.

Centrally located in the heart of the city, Thamel, just a few minutes walk from the Narayanhiti Palace Museum, discover a newly established hotel with a rare combination of great values, comfortable accommodation, and first-class amenities, Hotel Kathmandu Garden Home.

Front-Desk Officer

Views: 1526 | This job is expired 3 years, 2 months ago

Basic Job Information

Job Category	:	Hospitality > Front desk/ reception
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Thamel, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 11, 2022 23:55 (3 years, 2 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Less than 3 years
Age	:	Less than 35 years
Professional Skill Required	:	Public Relations Communication Verbal Communication Interpersonal Skills

Other Specification

High school diploma or equivalent
Fluency in English
Proficient in Microsoft Office Suite and other necessary computer application
Previous hospitality experience would be advantageous
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Excellent communication, multi-tasking and organizational skills
Excellent written and verbal communication skills.
Flexible working hours
Able to work nights and weekends

Skills:

Communication Skills:

Able to listen, ask the right questions, understand what the guest is asking and provide the relevant information in a clear and confident manner.

Attention to Detail:

Able to ensure accuracy in all operations.

Customer Service Skills:

Strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.

Decision Making Skills:

Able to gather all the necessary information to make a sound decision based on facts and available resources.

Adaptability and flexibility:

Able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities.
License for 2-wheeler or basic cycling skill

Job Description

Purpose:

A Hotel Front Desk Office is a professional who is responsible for welcome guests, check guests in and out of the hotel, distributes room keys, deal with guest queries, processes payments for hotel services, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. As the first face, Officer should be smartly and neatly dressed always in order to present a good image of the hotel.

Responsibilities:

Welcome and greet guests upon their arrival
Performing all check-in and check-out tasks
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Provide information about our hotel, available rooms, rates and amenities
Manage guest bookings and reservations
Organizing transport services for guests at their request
Register guests collecting necessary information (like contact details and exact dates of their stay)
Informing customers about payment methods and verifying their credit card data
Maintain updated records of bookings and payments
Respond to clients’ complaints in a timely and professional manner
Make recommendations for activities and restaurants
Liaise with housekeeping staff to ensure all rooms are clean, tidy to accommodate guests’ needs
Maintain a neat and orderly front desk and reception area
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Assist with administrative and clerical tasks as needed
Complete and maintain any incident reports, daily activity reports requested by management