Front Desk Officer
NEV Nepal

NEV Nepal is a company under the TheeGo group of companies where sustainability is an integral part of our plan and woven into operations of our ventures. At our company we are aiming to develop an entire ecosystem for Electric Mobility to enable the transition towards a greener future. We believe that the future of automotive is electric and have developed a range of passenger and commercial vehicles designed for the Nepal Market

Front Desk Officer

Views: 931 | This job expired 1 week, 2 days ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 14, 2020 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification

  • Excellent communication and presentation skill (English/Nepali/Hindi)
  • Excellent  typing Skill (English/Nepali)
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred


Job Description

  • Greet clients as soon as they arrive and connect them with the appropriate party
  • Answer phone calls and respond to customer inquiries regarding products and services to our clients
  • Email correspondence
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders
  • Deal with complaints or problems
  • Possibly managing office supplies such as stationery, equipment and furniture
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the client's products and services and stay updated with the related issues
  • Assist the Administrative department, store & other departments to discuss & maintain inventory management
  • Maintain daily, weekly, monthly report
  • Listen and respond to customers’ needs and concerns
  • Provide information about our services
  • Record details of customer contacts and actions are taken
  • Create and maintain a good relationship among the clients
  • Other Task assigned by supervisor/Management

Applying Procedure:

Interested candidates are requested to send their updated to resume to [email protected]

OR,


This job has expired.

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