We are seeking a motivated candidate to join our team as a Front Desk Officer at Aashas Health Care. You will play a crucial role in providing efficient and friendly customer service to our patients and visitors. You will be the first point of contact for anyone entering our Hospital/Clinic/Diagnostic Centre and will be responsible for creating a positive and welcoming environment.

Key Responsibilities:

• Greet and assist patients, schedule appointments, and manage records and accounts.
• Welcome patients and visitors in person or by phone, responding to or directing inquiries.
• Schedule appointments efficiently to optimize patient satisfaction, provider time, and room utilization.
• Keep appointments on track by notifying providers of patient arrivals, reviewing schedules, and reminding providers of delays.
• Support patients by addressing questions, easing anxieties, and maintaining a welcoming reception area.
• Manage patient records, ensuring information is accurately filed and easily accessible.
• Maintain patient accounts by recording personal and financial details and processing charges.
• Handle billing and revenue tasks, including third-party claims, credit control, and payment collection.
• Monitor office inventory and equipment, order supplies as needed, and schedule maintenance or repairs.
• Respond promptly to emergencies and assist patients in distress.
• Protect patient confidentiality by safeguarding medical, personal, and financial information.
• Follow office policies and procedures, reporting necessary changes to maintain smooth operations.
• Contribute to team efforts by completing related tasks and supporting colleagues.