Tilganga City Eye Center
Hospital / Clinic / Diagnostic Centre

Tilganga City Eye Center (TCEC) is a state-of-the-art eye care facility located in Kathmandu. We specialize in the diagnosis and treatment of a wide range of eye conditions, offering comprehensive services tailored to each patient’s needs. Equipped with advanced diagnostic technology and staffed by highly skilled eye care professionals, we are committed to delivering personalized treatment plans, patient education, and exceptional support. TCEC provides expertise across all sub-specialties of ophthalmology, including Cornea and External Diseases, Glaucoma, Neuro-Ophthalmology, Pediatrics and Strabismus, Oculoplastics, Retina, Uvea, and Cataract/IOL services.

Front Desk Officer

Views: 336 | Apply Before: 1 week, 4 days from now

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Dampa Complex, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Aug. 22, 2025 23:55 (1 week, 4 days from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Coordination Communication Multitasking Hospitality

Other Specification

Bachelor’s degree (Hospitality Management/ Hotel Management or related field) with relevant work experience.
Excellent communication skills in Nepali and English; proficiency in Tibetan language will be considered an added advantage.
Pleasant personality, strong interpersonal skills, and ability to handle patients with compassion.
Strong computer skills with proficiency in MS Office and the ability to quickly adapt to new software tools.

Job Description

Tilganga City Eye Center is seeking a proactive Front Desk Officer to oversee front desk operations and ensure exceptional patient service. This role involves supervising front desk staff, managing patient appointments and inquiries, and coordinating communication between patients, doctors, and support teams to maintain efficient OPD operations.

Key Responsibilities:

Welcome and assist patients courteously and empathetically, ensuring a warm and professional environment.
Manage appointments, walk-ins, and patient inquiries efficiently to maintain smooth OPD flow.
Supervise and support front desk staff to deliver excellent customer service consistently.
Handle patient queries and concerns promptly, facilitating effective communication between patients, doctors, and departments.
Maintain accurate patient records, assist with billing and documentation, and track patient feedback for continuous improvement.
Uphold high hospitality standards to ensure a welcoming environment.