Nana Holiday Homes

Hotels / Resorts / Restaurant

Front Desk Associate

Views: 1042|Published on: Jul 22, 2026|

Secretarial / Front Office / Data Entry

+1 more

Senior Level

Full Time

Vacancy: 1

Nana Mountain Resort, Dhampus|

Experience: More than 2 years|

NRs. 28,000 Monthly

Job Description

Roles and responsibilities of this job

Nana Mountain Resort is looking for an experienced and guest-focused Front Desk Associate to lead the guest experience journey from arrival to departure. This is a senior front office role for someone who enjoys hospitality, problem-solving, guest interaction, and maintaining high operational standards in a resort environment.

Key Responsibilities

Welcome and check in guests professionally and warmly.
Ensure a smooth and memorable guest experience throughout the stay.
Handle guest inquiries, requests, complaints, and feedback efficiently and courteously.
Manage reservations, room allocations, billing, and guest records.
Operate and maintain Front Office systems, including PMS software.
Coordinate closely with Housekeeping, Service, Kitchen, and Maintenance teams to ensure seamless operations.
Assist in guest service and restaurant operations when required to support the overall guest experience.
Monitor guest satisfaction and proactively address issues before they escalate.
Maintain accurate reports, records, and administrative documentation.
Support management in implementing front office procedures and service standards.
Help train and guide junior front office team members when required.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Other Specification

Minimum 2 years of Front Office experience in a reputable hotel or resort.
Strong guest relations and customer service skills.
Excellent communication skills in English and Nepali.
Experience using hotel PMS software; knowledge of AEGIS PMS is highly preferred.
Strong administrative and organizational abilities.
Ability to remain calm and professional under pressure.
Team player with a positive attitude and a genuine passion for hospitality.
Willingness to support other operational departments when needed.

What We Are Looking For : We are seeking someone who can take ownership of the guest experience, build strong relationships with guests, solve problems confidently, and contribute to creating memorable stays at Nana Mountain Resort.

Salary: Negotiable based on experience and qualifications.

Skills Required

Required skills for this job

Communication

Teamwork

Customer Support

Front Desk Management

Guest Service Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 28,000 Monthly

Applying Procedure

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Apply Before: Jul 29, 2026

About the organization

Nana Holiday Homes

Hotels / Resorts / Restaurant

hadigaun kathmandu, nepal

Nana is a growing Nepali hospitality and lifestyle group with businesses across hotels, resorts, food and craft chocolate.

Our hospitality portfolio includes Nana Mountain Resort in Dhampus, Kaski; Nana Jungle Resort in Nawalpur; and Nana Hotels, alongside Nana Delights, our craft chocolate business.

At Nana, we are building a professional organisation while keeping the warmth, personal service and local character of a family-grown Nepali business. As we grow, we are continuously strengthening our teams and developing capabilities across operations, guest service, food & beverage, sales and marketing, finance, people management, maintenance and other areas of the business.

We look for people who are responsible, willing to learn, comfortable taking ownership, and genuinely interested in growing with the organisation. We value practical ability, a positive attitude, teamwork and a strong commitment to delivering a good experience for our guests and customers.

Nana offers opportunities across our different businesses and locations for both experienced professionals and people looking to build their careers with a growing Nepali company.