Front Desk Officer

About the job

Job Summary:

The Front Desk Officer is a key role within the Genesis Institute of Hospitality, responsible for providing excellent customer service and administrative support to the institute. This role encompasses a wide range of responsibilities, including student inquiries, administrative tasks, marketing and outreach activities, and general office support.

Key Responsibilities:

Student Relations:

• Act as the primary point of contact for prospective and enrolled students.
• Answer student inquiries via phone, email, and in-person.
• Guide students through the enrollment process, including application submission, fee payment, and course registration.
• Assist students with academic and administrative matters.

Administrative Support:

• Maintain accurate student records, including enrollment details, attendance records, and academic progress.
• Prepare and maintain necessary administrative documents, such as student files, certificates, and reports.
• Assist with the organization and coordination of events, workshops, and seminars.

Marketing and Outreach:

• Conduct market research and identify potential student recruitment channels.
• Make cold calls to prospective students and generate leads.
• Manage social media accounts (Facebook, Instagram, etc.) by creating engaging content and promoting institute programs.
• Organize and participate in study fairs and other promotional events.

General Office Support:

• Assist other departments with administrative tasks, such as content creation, data entry, and report preparation.
• Maintain a clean and organized front desk area.
• Manage office supplies and equipment.
• Handle incoming and outgoing mail and courier services.

Qualifications:

• Excellent communication and interpersonal skills, both verbal and written.
• Strong customer service orientation with a focus on building positive relationships.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of social media marketing and content creation.
• Excellent organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong work ethic and a positive attitude.

Personal Attributes:

• Positive attitude and a proactive approach to problem-solving.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Enthusiastic about promoting the institute and engaging with the community.