We are seeking for a motivated candidate to join our team as a Front Desk Officer and Documentation Officer. The selected candidate will be responsible for providing exceptional customer service and managing the documentation process for our clients in the Immigration & Education Consultancy industry.

Key Responsibilities:

• Greet and welcome clients and visitors with a professional and friendly demeanor
• Answer and direct phone calls, emails, and other forms of communication in a prompt and courteous manner
• Efficiently manage the scheduling of appointments with our clients and staff
• Maintain the cleanliness and organization of the front desk and lobby area
• Process paperwork and documents accurately and according to company standards
• Prepare and maintain client files and records
• Compile and update company databases and spreadsheets
• Track and follow up on pending documents and ensure timely submission of all required paperwork
• Drafting and reviewing Standard Operating Procedures (SOPs) to improve the documentation process and maintain consistency.
• Assisting clients in filling out required forms such as Visa History Form and Visa Alignment Form.
• Perform general administrative tasks, such as filing, copying, and sorting mail