• Greet and welcome visitors and clients in a friendly and professional manner.
• Answer and direct phone calls to appropriate individuals.
• Manage inquiries and provide information about the organization's products or services.
• Schedule appointments and meetings, and maintain calendars for staff.
• Receive, sort, and distribute mail and deliveries.
• Assist with other administrative duties as assigned.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

Qualifications:

• Proven experience as a customer service role. - Excellent communication and interpersonal skills.
• Ability to handle rejection and remain resilient.
• Strong negotiation and persuasion skills.
• Proficient in using CRM software and other sales tools.
• Ability to work independently and as part of a team.
• High school diploma; a degree in business, marketing, or a related field is a plus.

What We Offer:

• Competitive salary.
• Comprehensive training and ongoing professional development.
• Opportunities for career growth and advancement.
• A supportive and collaborative team environment.

Notes: Salary will be based on candidate experience.