Front-Desk Officer

Kathmandu Garden Home, the newly established hotel that understands the values of our travelers with the previous preference of staying with family and friends has now transitioned to a ‘value-for-money’ and comfortable lifestyle within a budget and so has been adopted by Kathmandu Garden Home. An oasis of the lush green garden in the heart of the liveliest and busiest place in Kathmandu, you immediately feel at home thanks to our lovely ambiance. The relaxing atmosphere and central location make for an ideal place to stay while exploring the city and its surroundings

The 46 rooms present each has the best garden view accessible to each room. All 46 rooms are pedantically designed and well-furnished to cater to the guest’s standard and comfort and well equipped with modern amenities to make your stay more unperturbed.

The accommodations are divided into Deluxe Cottage, Standard, and Super Deluxe rooms which are well furnished with either king-size bed, queen size bed, or both and other contemporary conveniences like attached bathrooms, Air Conditioning, microwave, TV, and free Internet.

We are committed to our behavior, attitude, and actions, everything we do is for the benefit of our customers and teams, welcoming them, listening to them, making them feel special, and delighting them.

Centrally located in the heart of the city, Thamel, just a few minutes walk from the Narayanhiti Palace Museum, discover a newly established hotel with a rare combination of great values, comfortable accommodation, and first-class amenities, Hotel Kathmandu Garden Home.

Kathmandu Garden Home, the newly established hotel that understands the values of our travelers with the previous preference of staying with family and friends has now transitioned to a ‘value-for-money’ and comfortable lifestyle within a budget and so has been adopted by Kathmandu Garden Home. An oasis of the lush green garden in the heart of the liveliest and busiest place in Kathmandu, …

Front-Desk Officer

Views: 1678 | This job is expired 11 months ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Thamel, Kathmandu
Offered Salary : NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline) : Mar. 25, 2023 23:55 (11 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Professional Skill Required : Interpersonal Skills Administration Public Relations Communication Multitasking Organizational
Other Specification

Qualifications:

  • Minimum high school diploma or equivalent
  • Fluency in English
  • Proficient in Microsoft Office Suite and other necessary computer applications
  • Previous hospitality experience would be advantageous
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Excellent communication, multi-tasking, and organizational skills
  • Excellent written and verbal communication skills
  • Girls are preferable
  • Flexible working hours

Skills:

Communication Skills:

  • Able to listen, ask the right questions, understand what the guest is asking and provide the relevant information in a clear and confident manner

Attention to Detail:

  • Able to ensure accuracy in all operations

Customer Service Skills:

  • Strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations

Decision Making Skills:

  • Able to gather all the necessary information to make a sound decision based on facts and available resources

Adaptability and flexibility:

  • Able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities

License for 2-wheeler or basic cycling skill

Note : 

  • Female candidates are highly preferable


Job Description

Job Function; In charge Hotel Receptionist

Purpose:

A Hotel Front Desk Office is a professional who is responsible for welcoming guests, checking guests in and out of the hotel, distributing room keys, dealing with guest queries, processing payments for hotel services, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. As the first face, Officer should be smartly and neatly dressed always in order to present a good image of the hotel.

Responsibilities:

  • Welcome and greet guests upon their arrival
  • Performing all check-in and check-out tasks
  • Maintain a positive attitude and friendly demeanor
  • Respond to all guest questions and requests
  • Provide information about our hotel, available rooms, rates, and amenities
  • Manage guest bookings and reservations
  • Organizing transport services for guests at their request
  • Register guests by collecting the necessary information
  • Informing customers about payment methods and verifying their credit card data
  • Maintain updated records of bookings and payments
  • Respond to clients’ complaints in a timely and professional manner
  • Make recommendations for activities and restaurants
  • Liaise with housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests’ needs
  • Maintain a neat and orderly front desk and reception area
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Assist with administrative and clerical tasks as needed
  • Complete and maintain any incident reports, and daily activity reports requested by management

Closing Statement:

  • We offer a competitive salary and career growth. 

This job has expired.

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