We are looking for a well-organized, courteous, and professional Front Desk In-Charge to manage our front office operations. This position plays a key role in creating a positive first impression and ensuring efficient day-to-day administrative support. The ideal candidate should have strong communication skills, be highly presentable, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Supervise and manage front desk staff, ensuring proper shift allocation and adherence to company policies.
• Greet patients and visitors professionally, handle inquiries, and ensure efficient patient registration and billing.
• Monitor appointment scheduling, patient flow, and waiting times to enhance service efficiency.
• Oversee cash collection, invoicing, and reconciliation of daily transactions.
• Coordinate with lab, radiology, and clinical teams to ensure timely reporting and service delivery.
• Handle patient queries, complaints, and escalations with professionalism and empathy.
• Ensure accurate data entry, record keeping, and compliance with confidentiality standards.
• Train and guide front desk staff in customer service, communication, and system operations.
• Implement SOPs for front desk operations, maintaining quality service standards.
• Monitor cleanliness, safety, and professional appearance of the reception area.
• Prepare and submit daily/weekly reports on front desk activities and patient feedback.
• Support administrative and management teams in audits, documentation, and operational improvements.