The Front Desk Executive will serve as the first point of contact for clients, visitors, and employees. This role involves managing the reception area, handling inquiries, and ensuring smooth office operations with professionalism and efficiency. 

Key Responsibilities

Patient Assistance:

• Welcome patients and visitors with a friendly demeanor.
• Carry out registration and provide guidance on the process.
• Inform patients about wait times and address their queries professionally.

Appointment Management:

• Schedule, confirm, and reschedule patient appointments using the clinic’s system.
• Inform doctors and staff about the day’s appointments and any special cases.
• Coordinate with doctors, nurses, and other healthcare professionals to ensure efficient patient flow and excellent customer service.

Communication:

• Answer phone calls and respond to emails promptly, addressing inquiries or directing them to the relevant departments.
• Handle patient feedback or complaints and escalate them to management when necessary.

Administrative Support:

• Maintain and update patient records accurately in the system.
• Manage the front desk area to ensure it remains organized and professional.
• Prepare daily reports on appointments, collections, and cancellations.
• Assist in outreach camp or special promotional activities if required.

Financial Transactions:

• Process payments (cash, digital wallets, or card transactions) and issue receipts.
• Maintain accurate records of transactions and submit them to the accounts department.

Customer Relations:

• Build positive relationships with patients by ensuring excellent customer service.
• Address any special needs or requests from patients with empathy.

Requirements

• Minimum education: Bachelor's degree in any field
• Previous experience in a healthcare setting or customer service role is a must
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications and basic computer usage
• Fluency in Nepali and English required; proficiency in Tibetan language will be an added advantage.
• Ability to multitask and remain calm under pressure.

What we offer

An opportunity to contribute to delivering top-notch services in the world of eye care within a supportive and professional environment.