Thulo.Com

Information / Computer / Technology

Front Desk Associate

Views: 126|Published on: Nov 20, 2025

Secretarial / Front Office / Data Entry

Mid Level

Full Time

Vacancy: 1

Jwagal, Lalitpur|

Experience: More than 2 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Front Desk Associate at Thulo.com will be the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming office environment. This role involves managing phone calls, appointments, and daily administrative tasks while providing excellent customer service.

Key Responsibilities:

Making and answering phones in a professional manner and routing calls as necessary.
Arranging meetings and appointments (if needed).
Allocating tasks to subordinates and proper monitoring.
Operating office equipment: phone systems, printers, scanners.
Helping out with various tasks as required
Managing appointments, schedules, and calendars efficiently.
Filing, record-keeping, and maintaining logs.
Understanding customer expectations and ensuring a positive experience.
Assisting clients in finding their way around the office
Building rapport with visitors, clients, and internal staff.
Assisting colleagues with administrative tasks.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Required Age:More than 25 years

Other Specification

At least 2 years of working experience at the front desk.
Clear and professional verbal communication for phone calls, greeting visitors, and giving information.
Fluent in Nepali and English.
Active listening to understand guest or client needs effectively.
Friendly, approachable, and polite demeanor.
Ability to handle complaints or difficult situations calmly.
Multitasking without losing accuracy (e.g., answering calls while checking in a visitor).
Basic computer skills (MS Office: Word, Excel, Gmail, Sheets, Docs).
Familiarity with management software - accounting, CRM is a plus point.
Quick thinking to handle unexpected situations.
Good personality, consistent, professional attire, and manners.
Flexibility to adjust to varying work demands or shifts.
Teamwork and cooperation with colleagues.

Skills Required

Required skills for this job

Flexibility

Fast Learner

English Writing

Client Handling

Knowledge Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: 1 week and 6 days from now

About the organization

Thulo.Com

Information / Computer / Technology

Subidhanagar, Tinkune, Kathmandu

Thulo is an all-in-one business solutions platform that integrates e-commerce, web design, CRM, ERP, business email, and automation to help businesses grow. Thulo.com brings everything together in one powerful platform - from building a website to managing sales, managing customers, marketing, finance, and daily operations. By providing automation and data-driven insights, Thulo empowers businesses to streamline operations, enhance productivity, and scale efficiently in the digital economy.

Main products include: All-in-one business management software, CRM software, Business Email, Hosting, Servers, eCommerce-enabled Web Design, Travel Booking Engine, and a few more.