The Franchise & Management Executive helps to nurture the health and success of the company business, which is the growth engine of the company’s future. This individual has a unique position and has the opportunity to work directly with all major stakeholders, including the Founder + General Manager, CFO, franchisees, the internal HQ team and external partners. This position is poised for growth in a company that is expanding quickly nationwide.

The Franchise & Management Executive has impeccable communication and organizational skills in order to manage the day-to-day needs of the company and each franchisee while supporting the General Manager with business growth. He/she is a proactive problem-solver and is quick to take action when needed. They serve as a go-to resource for any internal or external questions about system and business. As the company grows, the Franchise & Management role will also grow. Therefore, the individual in this role is eager to learn and develop both personally and professionally. They are willing to work hard to move up within the company and are always looking for ways to help others succeed as well. They are excited to take on new responsibilities and want to go above and beyond to take care of the system, team and franchisees.

THE WORK YOU’LL DO

• Coordinate and assist franchise and all the departments including operation, marketing, finance and human resource.
• Collect facts and reports from all the departments on the completion of the task and share outcome and opportunities within the team.
• Collect franchise reports to assess job performance of each franchise and provide them with all support with what they need to be successful including but not limited to: offering assistance to questions and concerns; collecting and reviewing information to log as data; creating documents; research; and providing general support.
• Conduct monthly or quarterly meetings, video calls with each franchise owner at the scheduled call time. Complete all pre-work for the call agenda and follow-up responsibilities.
• Assist with the meeting and calls. Lead by the Founder + General Manger with the entire franchise team at the scheduled time. Complete all pre-work for the call agenda and follow-up responsibilities.
• Manage all franchise inquiries by collecting required information and scheduling a call with the Founder + General Manager once the checklist is completed.
• Assist in reviewing all FDD (Franchise Disclosure Document) questions, concerns and keeping all franchises compliant and making sure all royalty fee and payments are being done in a timely manner.
• Assist each franchise with the Annual Guide & needs accordingly.
• Collect and report all franchise conflict, issues, concerns to Founder + General Manager and relay solutions to owners.
• Prepare for, oversee and assist with all operations with new franchisee leads and training as per the requirement.
• Coordinate with the marketing team on executing marketing campaigns & local events & promotions that align with the overall marketing strategy.
• Assist in all website customer service requests and needs from clients and directing those to the concerned team.

REPORTING RELATION

The Franchise & Management Coordinator reports to General Manager. The Franchise & Management Coordinator is to work directly with each company franchisee and report to GM to receive solutions for market remedies. It is the primary focus to make sure each franchise is performing to their fullest potential by providing the support needed to do so.

WHAT MAKES YOU SUCCESSFUL

• You have excellent verbal and written skills​ in all forms of communication (verbal, email, text, etc.). Nothing ruffles your feathers when it comes to communication because you understand the importance of calm, productive conversations.
• You pride yourself on your superb organizational and time management skills especially when you’re busy. You know how to prioritize and focus on what’s most important in any moment.
• You’re an enthusiastic listener​, always trying to truly understand and connect with others. You also see listening as your gateway to soak in all the knowledge that is available to you in a company like.
• You genuinely want to learn and grow​ both personally and professionally. You crave opportunities to collaborate with your Coordinator around your growth and consider yourself a life-long student.
• You believe in the power of feedback​ and know that there’s always an opportunity to improve. You also feel comfortable giving feedback to others so that they may improve as well.
• You embrace technology​ and consider yourself proficient in Google Drive, Word and Excel. You’re also well versed in managing business accounts for major social channels (Facebook, Instagram, etc.).
• You’re a team player​, and you never leave home without your can-do attitude.