KYAMPA - The Social Hub
Hotels / Resorts / Restaurant

Kyampa is a contemporary social dining destination known for its warm hospitality, refined service, and memorable guest experiences. We pride ourselves on attention to detail, teamwork, and an unwavering commitment to excellence.

Floor Supervisor / Captain / Host

Views: 86 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Hospitality > Supervision, Restaurant management
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Sanepa Chowk, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 17, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Diploma Certificate
Experience Required	:	More than 2 years
Professional Skill Required	:	Leadership Supervision Hospitality Customer Support Reservation

Other Specification

Minimum 2–3 years of experience in a similar supervisory or host role in a reputable restaurant or hotel.
Strong understanding of service etiquette, table management, and guest relations.
Excellent communication and interpersonal skills.
Ability to lead by example with calm authority and professionalism.
Knowledge of POS systems and basic reservation software preferred.
Flexible to work evenings, weekends, and holidays.
Diploma or certificate in Hospitality Management is preferred but not mandatory.

Personal Attributes

Warm, confident, and attentive personality.
Team player with leadership capability.
Highly organized and detail-oriented.
Positive attitude under pressure.
Passionate about guest experience and continuous improvement.

Job Description

Department: Front of House (Service Operations)
Reports To: Restaurant Manager

Position Overview

The Floor Supervisor / Captain / Host will be responsible for overseeing daily front-of-house operations, ensuring smooth guest flow, staff efficiency, and consistent delivery of Kyampa’s service standards. This position requires a proactive leader who can train, motivate, and guide the service team while maintaining composure in a high-paced environment.

Key Responsibilities

Supervise, support, and motivate front-of-house staff during service.
Greet, seat, and engage guests with professionalism and genuine hospitality.
Ensure tables are attended promptly and service standards are followed throughout.
Manage guest waiting lists, reservations, and seating rotations efficiently.
Handle guest inquiries, feedback, and complaints with grace and diplomacy.
Coordinate between kitchen, bar, and service teams for smooth operations.
Conduct pre-service briefings to communicate specials, table assignments, and service priorities.
Monitor staff grooming, punctuality, and adherence to SOPs.
Assist in training new team members in hospitality etiquette and service procedures.
Report daily floor performance, feedback, and issues to management.

Why Join KYAMPA ?

Be part of a dynamic and growing hospitality team.
Opportunity for professional development and internal promotion.
Competitive salary and benefits.
A supportive and excellence-driven work culture.