Elite Solutions
Information / Computer / Technology

Elite is a leading IT Solutions company providing technology solutions in IT infrastructure and alternate delivery channel in banking. The formation of Elite dates back to 1994, established Elite Networks a new venture to provide networking solutions to the computer users in Nepal.
20+ YEARS IN BUSINESS
75+ NO. OF EMPLOYEES
150+ HAPPY CUSTOMERS

Field Technical Support

Views: 60 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Production / Maintenance / Quality
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Sep. 23, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Maintenance Communication Customer Service Presentation Technical

Other Specification

BE/Diploma in Computer, Electronics, Electrical, or equivalent.
More than or equal to 1 year of relevant experience (freshers may also apply).
Strong communication and presentation skills.
Ability to work independently in the field with a customer-first mindset.
Prior experience with digital payment systems is an added advantage.

Note:

Salary Range: As per company policy / Negotiable
Must have a two-wheeler with a valid license.

Job Description

We are looking for dedicated and skilled Field Technical Support professionals to join our team. The role involves:

Installation, preventive maintenance, and servicing in the field.
Installation, repair, and troubleshooting of digital payment equipment at client sites.

Key Responsibilities:

Respond to problem calls/tickets from customers and provide technical assistance.
Perform on-site installations, preventive maintenance, and repairs.
Deliver excellent customer service while resolving technical issues.
Maintain proper service records and ensure timely support.
Communicate effectively with clients and team members to resolve issues promptly.